Reason for Abandoned E-Bikes? Solutions?
I been seeing a growing number of abandoned CB E-Bikes lately while out riding. I assume the main reason is that the bike ran out of battery? If so I guess the rider did not see how much miles were left and determine if they had enough to get to their destination? I assume rider is still responsible for the cost of the bike if something happens to it before docking? Maybe CB should not allow bikes to be undocked with less than say 1 miles? Maybe put a flashing indicator on the screen when miles drop below say 2 miles? Interested in ideas. I hate seeing a growing number of abandoned bikes bc it just means CB costs will go up for all of us.Gaffano54 minutes agoResourceful Rider42Views0likes3CommentsIs there a bike angels opportunity in New Hampshire?
I read nytimes article that described being a bike angels and my research is not finding an opportunity near me in New Hampshire. In the new England area, is there a mecca of ebikes requiring relocation services in that city?tsilli60314 hours agoResourceful Rider18Views0likes1CommentJess' "Bike Angels Beginner FAQ"
Jess' "Bike Angels Beginner FAQ" is a helpful addition to this forum, but it would benefit greatly (and is key to the Bike Angels experience) if it also addressed common problems and glitches people might encounter, along with options for resolutions (which are currently quite limited ). Aside from the expected technical issues, the real problem is the lack of support and the frustration of uncredited points. In the old days, they'd look it up, realize that an error was made, give you the points, and you move on. Those days are long gone. Lyft X ignores the facts and data presented, and refuses to explain why, then ignores any further communication. The phone support, while friendly, is now 100% unhelpful. They might keep you on the line for 30 minutes only to tell you the station was down, without crediting your points, and then refer you to email support. Aside from Jess, the email support is the best, but their communication is slow and cumbersome. Despite taking great care, I frequently lose points for legitimate rides and have given up on complaining. In Chicago, Divvy allows e-Bikes to be parked out of stations, and they're scattered all over the city. I track them down, often finding them in obscure locations. Returning these e-bikes to mainstream areas is crucial for the system’s health, but e-Bikes out of stations also carry the highest risk of not getting credited points. Scooters are not allowed on the lakeshore trail. As you approach, the scooters automatically stops and people just leave the bikes there. It's a long, expensive ride back to a docking station.jm18 hours agoHustlin' Helper64Views2likes3CommentsLyft Pink All Access is not what I thought!
Lyft Pink All Access is not what I thought! UPDATED THANK YOU OMAR WRONG. IT'S EXACTLY WHAT WE WISHED FOR AND MORE. WE WANT TO USE THE SHARED RIDE FEATURE, AND HAVE ALL THE CHARGES TAKEN ROME THE LYFT CREDITS OMAR SAYS WE CAN DO THAT IN NYC WE GET 60 MINUTES FREE E-BIKE CREDITS THAT'S NOT AVAILABLE IN OTHER MARKETS I thought I made it clear here what I wanted to do, but now I learn my Lyft credits do not transfer to Citibike!!?? UPDATE - WRONG. THEY APPLY SORRY ABOUT THE SNARK They're not available in the Citibike app? BECAUSE ONLY SHOWING UP ONCE IN MANHATTAN (OMAR) That really should be something that's pointed out right away to everybody. WHY? IT'S WELL KNOWN LYFT CREDITS APPLY ACROSS ALL LYFT PRODUCTS So when I get to New York City, I'll have a Lyft Pink All Access Pass membership, and a lot of money in Lyft credits. YEAH! I'll get to take a Citibike out, and all those membership benefits, but I have no access to my Lyft credits to spend on a Citibike? NOPE! WRONG I can use my Divvy Point Bank to buy Lyft credits and use them for Lyft rides in NYC. YES. LOVE THE PROGRAM ! I assumed Lyft credits were universal and could be used across all of Lyft products. ASSUMED CORRECTLY What a bummer. NO BUMMER OMAR FIX This fits in with the lack of support that I keep talking about. I've been posting here. I've been sending messages to Jess. I've been trying to nail this whole thing down. Asking questions, and nobody's from the company has come in and responded to any of this stuff TRUE I TRIED THE LYFT APP CHAT AND THEY HAD NO CLUE THEY REFERRED ME TO HERE MAKES SENSE THIS IS THE BIKE ANGELS FORUM. ALL THINGS BIKE ANGELS Here in the Citibike app. When I go to select a bike, it shows that I have ride credits available. So this is in the Citibike app that's showing me I have ride credits available. So why can't I use those credits? (photo) FIRST, AS WE ALL KNOW, THE CREDITS ARE APPLIED AUTOMATICALLY I CAN IT JUST WON'T SHOW UP IN THE RIDE CREDITS WINDOW UNTIL PEOPLE ARE IN MANHATTANjm2 days agoHustlin' Helper75Views0likes8CommentsShared Rides Fees
Omar, Thank you again for all your help. Referencing your post below, never in the world do I wish that the word "should" means maybe it won't. After posting and getting the answer listed at the bottom. I thought that the charges of the shared rider would all be on my account. That's what I was assuming. Although re-reading the post, that exact information is not present. After the five free rides, will the share rided feature stop working? I mean, if we're using my membership, my Citibike app to initiate the bike unlock, I thought that the charges would be going through my app, and I could use my Lyft credits to pay for the shared rides. But you're saying the algorithm is robust, and my app will allow the unlock, and that perk is without the person having a membership, but all the subsequent fees are charged at the non-membership rate, including the unlocking fees, to the other shared persons CC. And the word "should" actually means, "will". Oh darn. Omar said... "If you do run out of free guest unlocks, your friend SHOULD be charged instead of you as the app flow should have it so your friend enters their phone number and payment information. They SHOULD be charged and member pricing will not apply." JM post on the subject https://community.bikeangels.com/discussions/bike-angels-general/citibike-app-bring-a-friend-on-a-ride-/2619 Community answer "Hi again, I'm happy to help 😄 This is correct, that you can continue to use the 'Ride Together' feature after the 5 free unlocks are used. If you continue to use the feature, the unlock fees will not be free, but you can still ride with your friends as much as you would like!"Solvedjm2 days agoHustlin' Helper61Views0likes7CommentsWhen do Gift cards come?
From what I gather, gift cards are supposed to show up in the first 10 days of the month. It's the 10th after 7 pm Eastern and I haven't received anything yet. Has anyone else gotten theirs? When do they usually show up?BananaBlack2 days agoResourceful Rider128Views0likes7Comments1500 Point Key Now Plastic?
When I joined Bike Angels several years back the reward for 1500 points was a nice metal Citibike key. So I finally hit 1500 and received a cheap plastic one similar to my original one. Very disappointing! Achieving the metal one is like getting a fancy metal credit card that makes you feel special for your achievement. Bring back a metal key please! Thanks!Gaffano3 days agoResourceful Rider71Views2likes3CommentsSteady Pedaler Metal Key
Are these still available?https://www.tomorrow-lab.com/work/citibikeSolvedChiDivvyGuy3 days agoResourceful Rider415Views0likes6CommentsCitibike app "Bring a friend on a ride" ??
Hi If anyone can help it will be much appreciated. With the Citibike app is this "Bring a friend on a ride" feature enabled and is it unlimited? (photo below) In NYC I will have the Lyft All Access Pass and my friend will not have any memberships. With the Lyft Pink All Access Pass membership you use the Citibike app in NYC to get bikes. We're hoping the "Bring a friend on a ride" feature is enabled in the Citibike app and is it unlimited. As you can see in the Divvy app, there is an icon, and it reads: Bring a friend on your ride. Start riding together and add up to 1 person on your ride. Thanks for your help. Much appreciated.Solvedjm7 days agoHustlin' Helper81Views0likes4CommentsDisappearing, reappearing station.
Hi everyone, this morning I noticed that my local Citi Bike station had completely disappeared from the map, and all the bikes—both e-bikes and the classic bike—were marked as unavailable. I tried to check one out, but it was also marked unavailable. I assumed the station might be broken. However, at 7:30 AM, the station reappeared on the map, and all the bikes were suddenly available again. I'm curious, does Citi Bike shut down stations at night and then reopen them for commuter traffic in the morning? Could this be related to the Labor Day holiday weekend? Has anyone else experienced this?BananaBlack8 days agoResourceful Rider44Views0likes3CommentsWhy would I ever move an e-bike?
I've been an active participant in the Bike Angels program for about a year now and have found it incredibly rewarding, especially when moving non-electric bikes. However, I've encountered a challenge with e-bikes: the cost associated with redistributing them. Given this expense, I'm hesitant to spend my time moving e-bikes, which often results in certain stations accumulating these bikes. Is there a way to redistribute e-bikes without incurring costs, similar to how regular bikes can be moved for free? If not, what incentive is there for Bike Angels to redistribute e-bikes? I'd love to hear your thoughts and experiences on this matter.SolvedBananaBlack9 days agoResourceful Rider213Views5likes8CommentsLyft Pink All Access
Thank you. Can someone please explain how Free Guest passes and Unlock Fees work? I'm hoping to use them in NYC and Chicago after upgrading to Lyft Pink AllAccess Currently with my Divvy membership, we get 5 free guest unlocks. If I get Lift Pink All Access, you get 3 guest passes, is that in addition to the 5 free guests unlocks, so 8 total? What's the difference between unlocks and guests passes and how do they work exactly? Appreciate the help. Thank you.jm10 days agoHustlin' Helper36Views0likes0CommentsHow many "Power Angels" are there in each city?
I'm interested to know the breakdown of number of Power Angels (5000+ pts) per city Chicago (divvy) NYC (citibike) Boston (bluebikes) San Francisco (bay wheels) Washington DC (capital bikeshare) Portland (biketown pdx) Montreal (amis bixi)Wim31 days agoResourceful Rider138Views3likes7CommentsIs There a Bike Angels Reward for Returning Abandoned Citibike?
Is there a reward through the Bike Angels program for returning abandoned Citibikes that are left outside of stations? If so, what is the process for doing this? I often see bikes left around, but given my tight schedule, it doesn’t seem worth the effort without a clear incentive. A way to scan them to know that they are truly abandoned and receive substantial points for returning them would be ideal.BananaBlack2 months agoResourceful Rider109Views3likes3CommentsAbrupt Cancellation of Lyft Pink All Access Membership (linked to Chase Sapphire Reserve)
I originally received my 2-year Lyft Pink All Access membership through my Chase Sapphire Reserve card, which also got me into the Bike Angels program. Using Bike Angels points, I extended my membership to at least July 2025. However, after canceling my Chase Reserve card yesterday, my Lyft Pink membership was abruptly canceled too! I still have 380 points in my points bank. Reached out to Lyft support, and they said a specialized team would get in touch, but I haven’t heard back from anyone yet.nicky2 months agoResourceful Rider424Views1like9CommentsPoint change based on zoom
Why does the point changed if I zoom in or zoom out? I am guessing the zoom out one is to provide a more general sense of an area so may not be as up-to-date, and the zoom in one is the current point? Note the point changed from +2 to +1 as I zoom out, then changed back to +2 again as I zoom in. ThanksSolvedth2 months agoResourceful Rider208Views1like13CommentsLyft at X (Twitter) is Ignoring Me :(
Lyft at X (Twitter) is Ignoring Me A few times a week the Divvy app fails to credit my earned points Usually/always, submitting a screen shot and photo to X has quickly resulted in the missing points being credited. This last weekend Lyft X denied crediting 12pts, and are refusing to respond to my absolute proof they are earned, and will not give me a reason why? It's simple. I moved eBikes from the deserted "underground" to what is one of the busiest docks in the whole city. (pic) All the bikes were moved within the 15 minute, 12 points time frame from the exact same place to the dock. One ride was missing the 12pts credit. More sad than the amount of time spent on this project, fighting for a earned 12 points, is the fact that Lyft X is ghosting me. 18 24-18.16, shows a glitch in the app. A two minute ride that has no movement Photos attached Please, can someone help? Thank you.Solvedjm2 months agoHustlin' Helper133Views1like13CommentsPedal assist preference on ebike
In citibike help pages I see this info https://help.citibikenyc.com/hc/en-us/articles/360039406631-Riding-with-an-ebike In instances where there are no classic bikes at a station,memberscan now rent one of our new, next-gen silver ebikes in “classic mode.” This means that you can rent this ebike for no extra charge, but there will be little to no e-assist for the ride. To make this choice, you’ll see a screen after scanning the QR code that allows you to choose between riding with full assist or riding with low assist. But in divvy (chicago) help pages, which otherwise looks pretty similar, it doesn't have that section https://help.divvybikes.com/hc/en-us/articles/360046649911-Riding-with-an-ebike We have those same bikes as NYC, except they have a cable lock fitted for docking out of station. Is the low-cost ebike ride also possible in Chicago, riding with low assist? If so, how to select it? If not, why not?Wim2 months agoResourceful Rider73Views1like3CommentsBike Angel Reward
Some time ago, I passed the 2,500 points mark. There were then many delays and I didn't receive the stainless key reward. In February I received an email saying they were working on it and would send together with the bike gloves which I think is the new reward. I still haven't received either the stainless key or the bike gloves. Is there any status update on these rewards going out? Thank you!Solvedcb2 months agoSteady Solver9.9KViews3likes40CommentsApp prompting for payment with every CitiBike unlock
I can't remember when this started, but it was somewhat recently. Whenever I try to unlock a CitiBike, regardless of whether it is a traditional or eBike, the app prompts me to accept a one dollar charge on my credit card on file. This severely slows down the process, and also eliminates the ability for me to use my bike key. Has anyone else noticed this, or am I the only lucky one? If you have seen this same behavior, have you been able to bypass it or change it?SolvedAndyGladstone2 months agoCasual Commenter123Views2likes3CommentsWill Lyft Pink Access All Market?
Hello Thank you Found some answers :) If we join Lyft Pink All Access in Chicago, can we us our Points Bank to pay for extending Lyft Pink All Access membership? Answer: No If we join Lyft Pink All Access in Chicago, will that gives us access to Lyft's bike sharing (the bike Angels program) in all of their other bike sharing markets?. Answer: Yes If we sign up for Lyft Pink All Access in Chicago, will that give us the same Lyft's car sharing access in all their cities? Answer: Yes So... instead of getting a separate Divvy or Citbike membership, we can just get Lyft Pink which will allow us access and membership in all of Lyft's bike sharing markets as well as access to their car sharing? Answer: Yes Then why pay Citbike's annual fee of $220 when Pink All Access is only $199? Answer: Because the Points Bank can not be used to extend Pink All Access membership. You'll have to pay the $199 out of pocket Except ... in NYC, you can do Points for Cash and cover the cost that way Thank youjm2 months agoHustlin' Helper159Views1like12CommentsBig Change to the app?
There has been a big change to the Divvy app A great way to protect against losing your boost if a docking station status changed moments before grabbing a bike, was after selecting the exact docking station, scan the bike from within that open window What used to happen, if you were in danger of losing your boost, a warning would tell you. After losing my boost when I was sure about the docks status, and using the above technique, we tested, and that feature is gone. We switched from using the fob exactly for that protection, as more than a few times a "quick switch" caused us to loose boost. Does anyone remember that feature and is it in fact, gone? Thanksjm2 months agoHustlin' Helper147Views1like7CommentsRedemption points doesn't make sense
I redeemed 1,000 points for $200 credit and got the following email: "Thanks for helping provide docks and bikes to your fellow Riders when and where they were needed this last month! Here is your $127.50 for the points that you earned from your Bike Angels trips. Is there a record of the date I redeemed the points in my account?SolvedTaichiKen2 months agoSteady Solver145Views1like8CommentsIs This Fair?
Is this FAIR!!! The app tells us there are 150 bikes available at a Valet tended docking station, and 3pts for pickup (pic) And when we get there the dock has nothing?!!? Empty Please, some compensation for Lyft's grave error in 90 degree heat, or please get the algorithm fixed Okay we're asking too much. Not for the compensation. But to expect Lyft will ever fix the system. Sure, we don't want the Angel thing to end, but why can't the big brains fix these inconsistencies Thank you.Solvedjm2 months agoHustlin' Helper110Views0likes6CommentsCiti Bike Dock Issues: Need Better Reporting
I often find myself riding to stations that show available docks on the app, only to arrive and find none. Despite the app indicating available docks, the reality is often different. For instance, at 1st Ave & E 68th St on July 2nd at 11:30 am: The app showed six available spaces, but there were none. I suspect the valet left without updating the dock status. Several people were already waiting for a space to free up, while others left in frustration. Here's another example in Midtown: The app shows one but it's permanently unusable. The app allows us to report bike issues using the wrench icon, but there seems to be no way to report problems with dock stations. Is there an alternative to calling customer service for this? Perhaps the Angel program could be enhanced to address this, supplementing the bi-monthly station inspections, or we could implement a feature to correct system data inaccuracies more easily. Thanks.th2 months agoResourceful Rider76Views3likes6CommentsUnable to see Station points
I recall someone reported this before but it just happened to me. Could not see the BA points on the map. Click on individual station, does not show if it needs pickup or drop off either. Restarted app, did not help. Verified network/signal was available. Time was 1:50pm 6/17/2024. Was there a subsystem outage at the time? If so,could the app give some indication that it could not retreive the latest info? If the BA API could be made public availabe, we could help track its reliability, if it helps. Thanksth2 months agoResourceful Rider105Views1like8CommentsHelp Fix the Divvy App
Divvy changed the Valet system and the Valet are not always there But, still, day and night, the app shows the Valet is there and there are bikes available c When the app says, 203 bikes available with valet, then zero bikes are actually there... The problem is when they show that there are POINTS for a PICK UP. Nobody will ever drop off a bike. And that's the main problem, if they would put that station as a 12 point drop off. We'd be dumping bikes at NavyPier and everybody would be happy. They don't get it.jm3 months agoHustlin' Helper45Views1like4CommentsAutomatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.RickyDee3 months agoSteady Solver349Views2likes23CommentsWhy do my CitiBike keys wear out?
Hi Jess, Do Citi Bike keys have an estimated lifespan? At some point years ago I received a white key as a perk, and used it for at least five or six years before it suddenly stopped working exactly a month ago. Luckily, I still had my original blue key which I then started using, and I ordered a new key as a back up. Tonight as I was out doing Bike Angle rides, my old blue key stopped working as well. Luckily the new key came in the mail a few days ago so I switched over to that, but I’m wondering how long the brand new one might last, if I should get back up for that one now. BTW, my original blue key that died tonight looks brand new, so it’s not like it’s been abused in any way. Also, why can’t I just sign into this web page with my password? Why do I need to fill out my number to have Lyft send me a text with a number, then enter that number here? What is the point of password if I can’t use it? Thanks.robertripps3 months agoCasual Commenter88Views1like3CommentsMonthly Rewards
I have 2 questions about Bike Angel Rewards: I redeemed 1,000 points for a $200 gift card in the app last night, but I neither received any conformation in the app nor any email. Am I now understanding correctly that it inexplicably won’t be emailed to me until the end of next month for some reason? I show 762 points this month alone. Am I understanding correctly that since 762pts is above the 200-point threshold that I will automatically receive $114.30 ($1.50 for every 10 monthly points) for achieving Platinum Pedal status this month according to the screenshot I’m including here?SolvedHoekedOnPhonics3 months agoResourceful Rider166Views0likes10CommentsRide cross 15 minutes boundry
Hi, if i started a ride and end the ride after the 15 minutes boundry when BA points was updated, does the system use the new points for ending station at time of drop off, or the old point at the time of the ride pick up? For example if the ending station flip from needing drop off to needing pickup, would i immediately lose the boost, so prior to every drop off, i must double check the current ending status? ThanksSolvedth4 months agoResourceful Rider61Views0likes1CommentPrice cap
Hi all! Is there a reason why rides in Manhattan won’t cap like rides from in/out of Manhattan? I live far Uptown and I have to bike 11 miles to get to work but because I am not coming from one of the other Boros, the Ebikes charges you $0.20 per minute. Meanwhile if you are coming from another Boro, it caps the price to $4 or something around that . anyone has an idea why? And what is the logic behind that? A round trip home /work it costs me around $20. thanks!Creste_814 months agoResourceful Rider68Views1like1CommentE-bike credits not refundable if applied to e-bike ride that never happened?
Last night I was moving bikes from a station that only had e-bikes left to a neighboring station. One of the e-bikes was stuck in the dock and even though the ride started going on the app the e-bike was never able to come out of the dock. As per citi bike support I was told that there would be no charges for this ride. However, 1 hour 9 minutes later I received a notification that I was charged $10.12 in e-bike credit for this ride. Moreover, since only e-bikes were available at this station and I was unlocking this e-bike with my key (which is pre-set to low assist option) the first 45 minutes of that ride were supposed to be free, yet I was charged $4.50 plus tax in e-bike credit for this. Today I called citi bike and while they acknowledged that this ride never happened and I should not be charged for it they stated that e-bike credit that was applied cannot be refunded as per citibike policy. Also they said the issue cannot be escalated and they cannot tell me where I can see this policy. Is this true? Is there any way to resolve this? When this same issue occurred a few months ago citibike did refund my e-bike credit but this time they said it is against their policy. As bike angels should we not be using e-bike credit at all due to this policy change?Solvedtankale4 months agoResourceful Rider85Views1like4CommentsBrooklyn Navy Yard - Dock 72 Station
The above referenced station has a valet daily in the mornings and afternoons. This station is SO oversubscribed, by the time the valet finishes each morning there are 100's of CitiBike's chained up and almost no docks available to select a bike from. How does CitiBike go about monitoring this and obtaining more real estate for the chained bikes? It makes the station useless from 10AM-4PM daily - and the area around the Brooklyn Navy Yard almost never has available docks. As the weather improves it gets worse, and I'm not looking forward to another summer of circling for stations or walking half a mile from the closest available station. Here's a picture of the area at 6:30PM on a Friday - looks even worse on a workday! TYIA!AndyGladstone4 months agoCasual Commenter69Views1like2CommentsApple Pay
What's the deal with using Apple pay as the payment method on file? Is the 1$ for unlocking a bike a fee or a hold?? It was discussed before that it's required when using apple pay, but I didn't understand if it is a fee or a hold. Thanks for an explanation.Solved2WG-4WB4 months agoSteady Solver50Views1like2CommentsPickup points at an empty dock
Just curious how this is supposed to work or how common it is. I'm in Greenpoint and every dock within a mile or so has pickup points, including one with no bikes at all (meaning it would not be possible to pick up from that dock). I assume Citi bike is doing the incentives more by zone l, but I would have thought an empty dock would at least be neutral. Is that a glitch or by design?Solvedjessejwk4 months agoResourceful Rider103Views0likes1CommentDelay getting rewards
Hi, I joined about 2 months ago and now reached 1500 points. I filled the forms to claim my rewards but I have yet to receive anything. How long does it typically takes to get them? There is no way to check that the requests have been received either. I would really like the key fob to unlock bikes without using my phone... Thanks!Solvedbkstef4 months agoResourceful Rider79Views1like1CommentPoints No Longer Showing on Stations
On Wednesday I stopped seeing the up or down arrows showing which stations need bikes or need bikes taken away. I have double checked I have the latest version of the app and I have toggled on the "show points" in the profile section of the app. How do I fix this?sjcrider4 months agoResourceful Rider1.6KViews0likes8CommentsMonthly points tracker for IOS
Jess Any news about if or when they will put back the monthly points tracker for IOS, IPhone???SolvedJerv35 months agoSteady Solver60Views1like2CommentsWhere’s the pink?
For more than a full day now, almost all stations with pick up or drop off points are showing the minimum value. In the entire system there are almost no stations showing higher values (indicated by the pink color instead of black). Hey, Citibike/Lyft — please explain!SolvedMB6886 months agoResourceful Rider110Views1like3CommentsProblems with this site
Not sure why the site was down on Wednesday, but has anyone else discovered that they can no longer send or reply to private messages and/or contact Jess since then? Jess...please review the new comments I added to the discussion pertaining to 1099s and why so many long term Bike Angels did not receive the forms as they had expected.SolvedLeslie526 months agoSteady Solver134Views0likes11CommentsHow to see my bike angel points?
I just singe up for bike angel program. Can someone explain me how to see my point?SolvedMaikol19837 months agoResourceful Rider127Views2likes3CommentsHow to see my bike angel points?
I just singe up for bike angel program. Can someone explain me how to see my point?Maikol19837 months agoResourceful Rider55Views0likes1Comment