Bike Angels Community AMA 2023
UPDATE: This is thread is closed for new AMA questions. Feel free to add kudos to any unanswered questions! We’ll continue to monitor this thread, and of course the community is always open for members to post new topics and feedback.Big Thanks to Angels that joined in the conversation! Our first AMA is live—drop your questions below.🎉 As a reminder, our AMA is more passive than a traditional AMA, and will remain open for one week. Some helpful links: Community Guidelines Community FAQ Robert's Intro Remco's Intro Eliza's Intro robert_halo | Robert 13,165 Lifetime Points (As of today I have 11,415 lifetime points. But just wait until tomorrow....) Internal Mega Angel Software Engineer — Lyft Transit and Bikes I’m Robert, and I'm a strong believer in Bike Share as something that makes the world a better place. I use it and public transit all the time. The benefits in terms of pollution reduction, fewer cars on the road, etc. are fantastic. I also really love meeting other Angels. There's something wonderful about seeing the other person also dashing between stations and staring at their phone the same way that I do. We are all ages, all backgrounds, and all genders. We are often intense, but Doing Good. Hoping to meet more and more folks while out moving bikes. Although I don’t work on Bike Angels directly, I'm an active internal user (over 12k points), and I actively give early feedback and try my best to catch things and represent folks in the Angel community. Ask me Anything. Remco | Remco 3,674 Lifetime Points Community Mega Angel Software Engineer — Bike Angels I’m Remco, and I’ve worked on the Bike Angels Team for more than 3 years. Most recently, I’ve been working on tools that help the team simulate rides and ride conditions. My lifetime score is 3276; Even though we can test Bike Angels features just through software in our pre-production environment, I really want to go out to earn some points every week because it feels different if you need to bike and walk for your points. I find reading the balance between what's needed for the system and fun to do for the riders challenging, and seeing people get really caught up and excited about Bike Angeling super rewarding. Ask me anything. eliza | Eliza 206 Lifetime Points Redeemable Rewards Expert UX Designer — Bike Angels I’m Eliza, and I’ve been working on Bike Angels for two years as a UX designer on the Bike Angels Team. I work with the team to think of ways to improve the Bike Angels experience and hopefully make it more engaging. Most recently, I’ve been working on the new redeemable rewards structure. I'm a Bike Angel in San Francisco, a landscape with a lower density of points due to lower bike density, so my experience is a bit different than Angels in New York. I've travelled to New York various times to better understand Bike Angel point earning patterns, study point discrepancies between neighborhoods, and get a better sense of how efficient NYC Angels actually are! Ask me anything.Get Answers Directly from the Bike Angels Team
Get Answers Directly from the Bike Angels Team The Bike Angels Team is active in this community with members of our team monitoring and answering topics frequently. But, we’ve noticed some niche questions and feedback popping up, and some Angels that answered our survey expressing they’d like to connect with members of the Bike Angels Team more directly. So, we’re hosting a Bike Angels Community AMA! 🎉 An AMA, or Ask Me Anything, is a Q&A event that connects an audience with key members of their community. Our AMA will create a dedicated time and place for Angels to directly ask the Bike Angels Team questions. We’ve invited program and product experts and seasoned Bike Angels that are on the Citi Bike Team to answer your questions. Join us the week of June 21st - 28th to ask questions to the Bike Angels Team directly. We’ll post another update with full details about the event by June 14th. Keep track of your questions in the meantime!
New squat docks are terrible!
I just went to pick up a bike at Murray St and West St in lower Manhattan, but when I got there, I found the docks had totally been changed. These new docks are strange, and nothing like the rest of the docks in the system. Word cannot even begin to describe how much I hate, hate, hate these docks! I could find nowhere to stick my Citibike key fob, which I’ve been using since the day I joined. How in the world is this an improvement? I then had to take off my bike gloves, take out my phone, slide the cover off the camera, manually enter my password, since it was dark, and the phone did not recognize me, go to the Citibike app, hit the scan button, wait for it to turn on the light to deal with darkness, wait for to try to focus on the QR code, and actually read it to finally unlock the bike, which took at least three times longer than just using my key fob! Then I had to slide cover back over the lens & put phone away, then put my gloves back on before I could pull the bike out to start my ride. And I can only imagine how much worse this will be in the rain or cold weather!!! These docks are horrible! I don’t know how to explain how much I hate them, and how much they are useless! Please pass along my comments to your superiors and bosses at Citibike/Lyft. If they replace all of the docs with these, I will definitely not be continuing my membership. Again, these new docks are the worst!!!
Rewards for "stolen" or "lost" bikes?
I have seen bikes on the streets--though usually sidewalks--of New York City--that are either lost stolen abandoned misplaced Once, I spotted one of these "misplaced" bikes and returned it to a station, but I want to know if there is any incentive available for me return this bikes.
Mileage Indicators
were great at first, and have become increasingly inaccurate. Lately about 1/3 of the silver bikes I’ve taken have made it a mile or less, despite showing many miles left. Now I’m stuck halfway to my destination. It’s made worse by the 5 stands in midtown West that have been offline for 3-8 days. It’s over a mile walk to a bike that won’t kill my streak. It’s ridiculous to have 10 stands offering max dropoff when here are so many stands that could share bikes if they were repaired.Bay Wheels app shows remaining time inconsistently ; could it show the end time or maybe minutes lef
On my Bay Wheels app, it's hard to tell exactly when my streak will end since it generally shows hours remaining. Also sometimes it shows a different number of hours depending on which screen you're on! Could this be updated to show the hours and minutes remaining? And/or the end time?
