Bike Angels FAQ
What is Bike Angels? Bike Angels is a reward program that offers points for relocating bikes to locations where riders most need them. Angels earn rewards based on the points they earn each month, plus additional swag for hitting lifetime point milestones. Best of all, Bike Angels are do-gooders who help the system run smoothly for all. How do I sign up for Bike Angels? You can sign up in the app by going to your profile, in the side menu, and clicking ‘Bike Angels’. You can also tapherefrom your phone to sign up directly. Bike Angels is only available to riders with a Citi Bike membership. Where can I check how many points I have? If you are an active Bike Angel, you can see your monthly reward points, and how many points you’d need until your next reward, on the home screen of the Citi Bike app. To see your monthly and lifetime points, just tap on the ‘Bike Angels’ tab from your profile, or when opening the app you will see your lifetime points shown in your Citi Bike app. Did Bike Angels change with the new Citi Bike app? We updated the Citi Bike app in February 2021, with a fresh new look and several new features. While Bike Angels has a new look, as well, it’s still the same great program it was before. We have also made some changes based on your feedback to improve the monthly and lifetime rewards. I was a Bike Angel before the new app update — do I get to keep my points? Yes! When you sign in to the new Citi Bike app for the first time, your existing Bike Angel points will automatically carry over. If your account is missing points, please reach out tosupportand we will fix this for you. What were the changes to the monthly rewards? We’ve added 10 free ebike minutes, which are unlocked after the first 10 points you earn each month. Weekly membership extensions are still available, and earning 80 points will now unlock a full calendar month (instead of just 4 weeks). We have also added Lyft credit, from 80-200 points, that can be used to pay for Citi BikeorLyft rides — see thefull list of rewards. What were the changes to the lifetime rewards? We have recently updated the entire lineup. Swag now includes a new water bottle, gloves, backpack, and a new Bike Angels key. Each physical reward also now comes with a corresponding pin. Also, all Bike Angels that get to 250 lifetime points will permanently unlock 60 min rides for their membership (up from the standard 45) — see thefull list of rewards. Where can I access the leaderboard? Monthly Leaderboards can be accessed on theCiti Bike website, as well as in the app from the Bike Angels tab. How do I check how many points I earned for a specific ride? When a ride earns points, you will see this reflected in the notification at the end of your ride, as well as in the app before you rate your ride. To check how many points you received for a previous ride, you can check your ride history from the sidebar in the app. These pages will also indicate when you unlocked a reward from a trip. If a given ride earned 0 points, these pages will also offer an explanation of why. How do I redeem rewards? Rewards are redeemed instantly as soon as you hit the required number of points. For physical rewards that need to be shipped out, you will receive an email as soon as you unlock a reward, so you can specify the address where you’d like to receive your swag. Do ebike rides count for Bike Angel points? Yes! Ebike rides and classic rides earn the same amount of points.Automatic redemptions
I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the recent items. On 6/9, 6/12 and today, 6/14, redemptions were made for Lyft credit and e-bike credit which were done without any actions on my part. I’ve now lost 40 points this week and I neither requested nor want these credits. Can I expect to lose points every few days now for credits I don’t want? How can this be stopped or blocked? On a somewhat comical note, the items are shown as “gifts” from CitiBike. Since I was forced to pay for these items they are in no way gifts.
Idea: Always Offer Low-assist option for eBikes (next-gen)
As many riders know, the low-assist mode for next-gen eBikes is only available if there are no classic/acoustic bikes at the station. When you then scan the eBike using the app you choose between low assist and full assist. Citi Bike ought to offer the option of low assist for next-gen eBikesregardless of the presence of a classic/acoustic bike to accommodate. If you agree with this idea, please like this post to show your interest to the Bike Angel team. For me there are two reasons why I'd like to see this: Classic bikes have seats that don't go high enough for riders 6'1 or taller which can lead to knee pain for long or uphill rides. Next-gen bikes allow for the seat to move higher but more often than not I have to pay for this privilege because there are classic bikes at the station. On more than one occasion I don't get the pedal assist option for eBikes because there's one classic bike at a broken dock that can't be removed so I'm forced to pay for a full power eBike ride when I don't want to/shouldn't have to. To streamline the experience, this should be an opt-in option so that full-assist riders used to scanning and riding aren't burdoned by having to choose full-assist each time. Lastly, in conjunction with this idea, please offer users the pedal assist preference via the iPhone and Android apps (under Settings). For some reason it is only offered via https://account.citibikenyc.com/profile after logging into your account making it frustrating and confusing for riders who primarily use the app and can't find anywhere to update their preference:
Who is in the Right, Citibike Employee or Me??
The other day I was on my way to do some errands when I saw a great point opportunity in the Manhattan area. The drop of spot was a major hub that needed bikes for after work riders, so was awarding 12 points. So I went out of my way and dropped my bike off there scoring a good point combo. After docking I saw they were still awarding 12 points for drop off. A quarter mile away, a station was awarding high points to pick up. It was a nice night so I decided to do the combo to get some great points. When I got back to the major CB hub, I docked the bike. All of a sudden an irate Citibike employee working as a concierge came up to me and said if I continued to do BikeAngels there he was going to suspend my BikeAngels membership. I was taken back, since this is the first time in 5ish years doing BA, that a concierge ever approached me like this, they have always been thankful for the help. The employee then went on to say that there were other BikeAngels dropping off bikes making his job hard. I said that I was only going by the points posted and though I was helping. He continued to get nasty, and I told him to take it up with Citibike if the point system is not reflecting a true supply/demand disruption that needs correction. Plus I told him he could have just asked me nicely instead of approaching in a belligerent way, I was not trying to cause him extra work. I then did my errands. Anyway has this ever happened to others? Thanks!Joyriders and All Access
Regarding the Joyriders 15-minute extension for classic bike rides. Remco previously wrote: "The Lyft Pink upsell/included benefits message is not aware of your Joyrider status. If you have Joyrider status, you'll get an additional 15 minutes on classic bike rides for both membership types." Link: Will Lyft Pink Access All Market? | Bike Angels I currently have the Joyrider perk and an All-Access Pass, and the Citibike app still shows a 45-minute ride limit, while the Divvy app correctly shows 60 minutes. Can you clarify this, please? Based on Remco's post, we thought the 45-minute limit was only reflected in the "Lyft Pink upsell/included benefits message," and once approved as a Lyft All-Access Pass member, the Citibike app would update to reflect the full 60 minutes. I understand that promotional messaging did not recognize my Joyrider status, but now that I'm a confirmed Lyft All-Access Pass member, shouldn't the Citibike app reflect the 60 minutes per Remco's explanation?Citibike app "Bring a friend on a ride" ??
Hi If anyone can help it will be much appreciated. With the Citibike app is this "Bring a friend on a ride" feature enabled and is it unlimited? (photo below) In NYC I will have the Lyft All Access Pass and my friend will not have any memberships. With the Lyft Pink All Access Pass membership you use the Citibike app in NYC to get bikes. We're hoping the "Bring a friend on a ride" feature is enabled in the Citibike app and is it unlimited. As you can see in the Divvy app, there is an icon, and it reads: Bring a friend on your ride. Start riding together and add up to 1 person on your ride. Thanks for your help. Much appreciated.A community for all Bike Angels
In 2021, we launched this community with less than 100 Bike Angels from NYC who ride with Citi Bike to understand how Angels would interact here and what we can learn from the community. Today, the community has grown to more than 1900 members, and we have Angels from outside NYC represented in the community. We’re pumped to share that we’re expanding the community to create a space where Bike Angels from cities across the U.S. can connect and find answers. Did you know there are about 50,000 Angels in NYC, but that's only 71% of all Angels? What’s changing? We’re inviting about 14,000 new Bike Angels to join in the conversation here. One thing to note: Angels from different cities have different experiences with their bikeshare system and the Bike Angels program. For instance, Bike Angels in Chicago can earn points for moving scooters, too! And, rewards offered differ by city—check out the links at the bottom of our homepage. When chatting, keep in mind that you may be replying to someone with a slightly different experience with their bikeshare system or the game. How can I help build the community? As founding members of the Bike Angels Community, you all have set the pace for how we’ll communicate here. New members may need some help along the way, and of course, we’ll make them feel welcome. If you spot duplicate threads or irrelevant replies, kindly steer members in the right direction to help keep the community productive and organized.
