A community for all Bike Angels
In 2021, we launched this community with less than 100 Bike Angels from NYC who ride with Citi Bike to understand how Angels would interact here and what we can learn from the community. Today, the community has grown to more than 1900 members, and we have Angels from outside NYC represented in the community. We’re pumped to share that we’re expanding the community to create a space where Bike Angels from cities across the U.S. can connect and find answers. Did you know there are about 50,000 Angels in NYC, but that's only 71% of all Angels? What’s changing? We’re inviting about 14,000 new Bike Angels to join in the conversation here. One thing to note: Angels from different cities have different experiences with their bikeshare system and the Bike Angels program. For instance, Bike Angels in Chicago can earn points for moving scooters, too! And, rewards offered differ by city—check out the links at the bottom of our homepage. When chatting, keep in mind that you may be replying to someone with a slightly different experience with their bikeshare system or the game. How can I help build the community? As founding members of the Bike Angels Community, you all have set the pace for how we’ll communicate here. New members may need some help along the way, and of course, we’ll make them feel welcome. If you spot duplicate threads or irrelevant replies, kindly steer members in the right direction to help keep the community productive and organized.Spring Insights Blog
Movers & Shakers Supermember Shout Out | @bwitt bwitt joined the Bike Angels Community about a year ago, and has been a helpful addition to the community. Fun fact—@bwitt is ahead of the curve as one of the first community members from Baywheels! As we grow the community, Angels from other cities and bikeshare programs will join in the conversation here to share their experiences. Big shout out to @bwitt for their contributions to the community as we expand to feature more content for Baywheels riders and all Bike Angels. bwitt's Stats 31 Community Posts 18 Kudos Received 2,709 Lifetime Bike Rides (on our systems) 6,732 Lifetime Bike Angels Points Community Connections Hot Posts 👀💬 Most Views and Replies HoekedOnPhonics’post about how monthly rewards work received the most views and replies this Spring with 171 views, 12 replies, and 8 kudos ⭐This post helped us correct outdated information on the Capital Bikeshare Bike Angels webpage 👍😊Most Likes th’spost about points changing on the map got the most likes of any post this Spring ⭐ This post helped us find a bug that affected how points display on the map Miracle Working How the Community Improves The BA Experience Improved Onboarding for BA Program 👶 These community posts helped create unique online help resources for specific topics like: What happens if I pick up and drop off at the same station? What happens if my ride is active when points change? Uncovered Bugs 🐛 The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right. In addition to the issues discovered and solved in this Spring’s Hot Posts, 🪲 @leslie52’s post about not being able to send DMs after our site upgrade helped us fix an issue preventing members from sending private message. Bike Angels Stats All Cities | Q2 2024 114 New Community Members 1,196 Site Visits 4,224 Angels Leveled Up 1,712,969 Point-Earning Rides Longest distance point-earning ride SP936 | 14.68 miles
