I earned the Hustlin' Hero award on June 1 ... nothing received so far. Emailed Lyft on August 6, usual cut-and paste message "You should receive your replacement reward(s) within 3-6 business weeks!" yada yada yada ... still nothing received so far. So is this going to be like the Steady Pedaler fiasco where I waited over a year?

Hey everyone! Just wanted to provide a quick update here. I've reached out to each of you via email with an update on the status of your reward shipments and requesting address confirmation from a few of you. If you have any specific questions, please respond directly in that email thread.

Lifetime Rewards - delays again???

BananaBlack
Resourceful Rider
2 months ago
I also like to add that I have never received one of my rewards. I'm a power Angel now and I haven't received a single one even though I've filled out all the forms and verified my address. They're just not sending them.
RexLogan
Resourceful Rider
2 months ago
I got notified of my PowerAngel award in JUNE of 2023 (!!) and still received nothing. I resubmitted the mail-out form about a year after not receiving anything, and messaged Citibike via Twitter/X, but what are my next steps? I find it VERY difficult to believe this reward has been on back order for over a year.
- marlene03
  Moderator
  2 months ago
  Hey Logan,
  
  Thank you for sharing this. We apologize for the inconvenience that you have not received your reward.
  
  We’ve sent you a message to confirm some information so we can resolve this issue.
  
  Thanks again!
jenniferrp
Bike Angels Team
2 years ago
Hey everyone! Just wanted to provide a quick update here.

I've reached out to each of you via email with an update on the status of your reward shipments and requesting address confirmation from a few of you. If you have any specific questions, please respond directly in that email thread.
- bwitt
  Steady Solver
  2 years ago
  I have received my Joy Rider and Casual Cruser rewards! Thanks jenniferrp! I'm just waiting on my Steady Pedaler now.
- BlueSteelBiker
  Resourceful Rider
  2 years ago
  Just want to give an update that I've received the reward gift as of last week or the week before. Support may have somehow fat-fingered a 6-digit (!) zip code for my address, instead of the correct 5-digit zip code, when they asked me to confirm my address in the final follow up. Thanks for your help in this, jenniferrp! Best wishes to everyone else in this thread.
- jm
  Hustlin' Helper
  2 years ago
  Hi
  Just checking in.
  We appreciate the award program and Lyft's commitment to the Angels program.
  
  What fun. And for some lucky cities, a great opportunity to put some cash into people's pockets.
  
  Having said that, we sure wish this free stuff mailout would be resolved. If only because it casts a doubt on the corporation's ability to run It's operations effectively
  
  Thank you.
jenniferrp
Bike Angels Team
2 years ago
Hey zswapsny and other folks in this thread! The delay in receiving y'alls rewards sounds confusing and frustrating so I want to help get to the bottom of it for each of you. I'm personally diving into the rewards you've all stated you're missing as I see a handful of you have already contacted Support. I'll provide a general update here once I've gotten with the team on this and will then follow up via email with more account and reward specific details for each of you.
bwitt
Steady Solver
2 years ago
Yup same here, haven't received Joy Rider, Casual Cruser, or Steady Pedaler. Was about to post about it!
zswapsny
Casual Commenter
2 years ago
Lyft is failing on all these Lifetime Awards over and over again. Guess we (and their shareholders) are the schmucks.
jm
Hustlin' Helper
2 years ago
5,000 points and no backpack dispite many emails to support and more begging.

Boilerplate answers, months pass, no backpack.

All the other stuff was delivered. Thank you.
BlueSteelBiker
Resourceful Rider
2 years ago
I got to Casual Cruiser at the end of April, reached out about it mid-July, got that 3-6 week response... and just reached out again after waiting 8 weeks. Will see if they have any additional information to give.
2WG-4WB
Steady Solver
2 years ago
Hello zswapsny
I earned that level in June as well but haven't received it yet.
I Waited more than a year to get the key and was disappointed it wasn't white as advertised... So maybe sometime next year we'll receive a really cool pair of hot pink gloves 😅🤣😆
Gator
Resourceful Rider
2 years ago
I'm yet to receive any of my "lifetime rewards" and I'm over 2500 points.