Forum Discussion

spruxe's avatar
spruxe
Resourceful Rider
21 days ago

Severely delayed Lifetime Rewards

Has anyone else struggled with getting their lifetime rewards? I’ve been waiting for months! I received my first two tiers rather quickly. 

  • Hey there all!

    Thanks for bringing this to our attention!

    We do apologize for the previous delays but appreciate your candidacy and honesty as we try to improve and ensure proper fulfillment times.

    RedDragon , glad to hear that you have your Lifetime Rewards!

    spruxe and hkoellin, if both of you could DM me your full shipping address including any unit or apartment numbers, I'll be sure to inform our Bike Angels Fulfillment Team to get those rewards sent out to you! 

  • Hey there all!

    Thanks for bringing this to our attention!

    We do apologize for the previous delays but appreciate your candidacy and honesty as we try to improve and ensure proper fulfillment times.

    RedDragon , glad to hear that you have your Lifetime Rewards!

    spruxe and hkoellin, if both of you could DM me your full shipping address including any unit or apartment numbers, I'll be sure to inform our Bike Angels Fulfillment Team to get those rewards sent out to you! 

  • RedDragon's avatar
    RedDragon
    Resourceful Rider

    Yes, it took around 2 months to get most of my rewards without any specific follow-up.

  • hkoellin's avatar
    hkoellin
    Resourceful Rider

    I've waited over 3 months for Joy Rider, Casual Cruiser, Steady Pedaler, Hustlin' Hero... haven't received anything.