Jess' "Bike Angels Beginner FAQ"
Jess' "Bike Angels Beginner FAQ" is a helpful addition to this forum, but it would benefit greatly (and is key to the Bike Angels experience) if it also addressed common problems and glitches people might encounter, along with options for resolutions (which are currently quite limited ). Aside from the expected technical issues, the real problem is the lack of support and the frustration of uncredited points. In the old days, they'd look it up, realize that an error was made, give you the points, and you move on. Those days are long gone. Lyft X ignores the facts and data presented, and refuses to explain why, then ignores any further communication. The phone support, while friendly, is now 100% unhelpful. They might keep you on the line for 30 minutes only to tell you the station was down, without crediting your points, and then refer you to email support. Aside from Jess, the email support is the best, but their communication is slow and cumbersome. Despite taking great care, I frequently lose points for legitimate rides and have given up on complaining. In Chicago, Divvy allows e-Bikes to be parked out of stations, and they're scattered all over the city. I track them down, often finding them in obscure locations. Returning these e-bikes to mainstream areas is crucial for the system’s health, but e-Bikes out of stations also carry the highest risk of not getting credited points. Scooters are not allowed on the lakeshore trail. As you approach, the scooters automatically stops and people just leave the bikes there. It's a long, expensive ride back to a docking station.Reporting a broken or abandoned bike
Have you ever found an ebike left in a place it shouldn’t be when you’re out riding for points and wondered how you could help? Or, similarly, have you ever noticed an issue with a specific station or dock and wanted to share your experience to help get it fixed? With more than 185k bikes and upwards of 13k stations across our systems, maintaining and rebalancing the stations and bikes can become a challenge. We appreciate reports from our Angels and riders, and wanted to share the quickest way to report an issue if you spot one. To report a broken or abandoned bike: Tap the heart icon near the search bar, or visit the Help tab in your app Tap ‘A bike I’m riding needs repair’ or ‘A bike is abandoned’
