Reporting bad bike became difficult
Recently the Biketown app got updated, and now its difficult to Report a problem Lacking choices for problems. For example, with the Biketown bikes, two very common problems are low/bad battery ...
Forum Discussion
Hi.
I deleted and re-installed, but now the app has forgotten all my bike angel credit!
I'm out of town, so can't test ride any bikes, but the above screenshot is in the "Ride History", then find the ride and the "Report Issue".
If you try to report a bike issue at the end of a ride (where you previously could report problems), the app gets stuck and you can't submit anything. It will accept a rating of the ride, but no other issues.
The screen looks the same as above there too though.
Hey heikkij ! It sounds like your Bike Angel points weren't reflected because you took a ride in a different region. Anytime you take a ride in another region, your account will reflect the information of that region. For example, if you took a ride in Chicago, since you're not enrolled as a Divvy Bike Angel, your points would reflect as 0. Once you're back in Portland, your app will recognize your location and display your BIKETOWN Bike Angels points correctly!
Once you're back in Portland and can take a ride, will you let us know if you still experience the same problem with the reporting a bike issue at the end of your rides?
Hi Jess.
The app eventually restored my Bike Angel points. I didn't do any rides in Chicago.
I was however out today (in Portland), and this bike had zero assist (think it claimed it had 16 miles battery). When trying to report it, none of the choices seem like a good fit, so picked "Connectivity" (electronics). Once you click on "Request bike repair", you get to a screen where the Submit button is greyed out no matter what you do. (I did select an option and one star rating, although the screenshot doesn't reflect that).
In order to submit a repair request, you have to go back to the "Ride history", and then you can request it.Thanks good to hear, heikkij ! I'm glad you're seeing your points again.
That being said, my apologies for any confusion the previous explanation may have caused. The region your app is set to will update with rideshare rides as well. For example, if you took a Lyft car ride in CHI, your app would reflect your account data for that region. Since you're not a Divvy Bike Angel, no points data would reflect while your apps region is set to CHI. Once you take a ride in PDX again, it will reflect your account data for BIKETOWN.
In regard to the reporting issue, Remco shared some helpful tips in this thread on the best way to report bike issues. Our recommendation for the best way to report an issue with a bike is to press the wrench button on the dock after you've returned your bike. You'll the receive an email that asks for more information in regard to what was wrong with the bike.
As a heads up, I flagged the grey 'submit' button on the rate/pay screen of the ride with my team to see if that's expected behavior. I'll update you when I find out more.
I hope this helps clear some things up, but please let me know if you have any questions!
Thanks Jess
However, there IS NO WRENCH on the Biketown stations! (or bikes)
So we're back to the broken app. At least update the app to have a better selection of issues with bike, rode two bikes with flaky/missing assist, but like on the screenshots above that is not listed, and there is no way to a better description to the bike mechanic.
