How to report a station with problems?
In the past week, I have noticed problems at a few stations (Broadway and 123, CPW and 97th, etc.) -- I get there and try to unlock a bike with either the app or the key but get an error message. Others trying to do the same at these stations are similarly unsuccessful and eventually leave.
In my case, I'm drawn to these places because they have a big 12 point pink exit symbol. It's disappointing to come away empty handed.
My question is what the best way is to report a station that seems to be non-functional? It would be helpful to alert someone who can reset it or something.
Hey Octimon Gator ! Thank you both for bringing these stations to our attention. I could imagine this experience being frustrating, so we appreciate you flagging this with us. I've forwarded this feedback internally to our team that investigates issues like this.
To report a specific station or bike issue, you can send feedback via our Help Center https://bit.ly/3e0asHs. or via our socials on Twitter/Facebook. All reports of offline/malfunctioning bikes or stations gets immediately sent to the operations team so they can implement any repairs or maintenance as quickly as possible.
Support will usually be able to tell which city it is based off of the cross streets, but it's definitely helpful to go ahead and specify!
