Forum Discussion

CT953's avatar
CT953
Steady Solver
2 years ago

BIKE KEYS No way to change your mailing address if you moved

Bike Keys

 

Been waiting for my Bike Key for months

 

Then there is an announcement that the keys have arrived and will be sent to the address on file

 

Well I moved and there is zero option to update ones address 

 

So I won't get me bike key that I earned

 

Thanks Citi Bike, you really are special

 

Have a BLESSED day

  • Jess's avatar
    Jess
    2 years ago

    Hey there, Jerv3, send your address to our support team. We want to make sure you get your key. Contatct our team in the 'Help' tab of your app. For future rewards, you'll receive an email to claim the reward and enter your address. 

  • Jess's avatar
    Jess
    Bike Angels Team
    2 years ago

    UPDATE: I took care of this for CT953. If anyone else needs to provide an updated address for their backlogged order, contact support in the 'Help' tab of your app and include your new address. ğŸ“¬

    --

    Hey there, CT953, I'm sorry to hear about this! I can imagine this would be frustrating and confusing, and I want to make sure you get your key ASAP. 

     

    Can you DM me your current shipping address? I'll make sure it's added to our order list. ğŸ˜Š

    • Jerv3's avatar
      Jerv3
      Steady Solver
      2 years ago

      I also have moved. How can I change my address?

      • Jess's avatar
        Jess
        Bike Angels Team
        2 years ago

        Hey there, Jerv3, send your address to our support team. We want to make sure you get your key. Contatct our team in the 'Help' tab of your app. For future rewards, you'll receive an email to claim the reward and enter your address. 

    • CT953's avatar
      CT953
      Steady Solver
      2 years ago

      Hi Jess

      So it is the end of August and no bike key

      On the "new app" one can not update an address to include an apartment number   One may only give an address which will cause any mail with out an apartment number on the mail to be sent back to the sender

      Super frustrating