Thanks for highlighting this. I have a similar story but have sort of given up by now... Was waiting for a couple of rewards last year when they changed things up. I asked if they could at least honor some of my achievements from that time, and after some negotiating they agreed to at send me the pins I earned. I figured it was better than nothing. I still haven't received anything, and no updates from the support team either. This makes me especially sad since I had a lot of really good conversations with the support team prior to Lyft taking over. They were always super responsive and helpful. I hope that this post results in people getting the rewards they are waiting for.