Forum Discussion

Ilike2bike's avatar
Ilike2bike
Hustlin' Helper
2 years ago

Reporting Problems with Bikes

It used to be easier to report flat tires, missing seats or some other issue with bikes. Now it's not possible unless you contact customer service, which in itself drives me bananas sometimes. You us...
  • Remco's avatar
    Remco
    2 years ago

    The best way to report issues with a bike that is to press the wrench button on the dock after you've returned the bike. After you press the wrench button you should receive an email that asks you what is wrong with a bike that is more in-depth and has a free text field in case the issue does not match any of the bubbles. As a rule of thumb I wrench any bike that has issues that are safety hazards (think brakes, lights), make a bike completely unrideable (like a completely loose basket I ran into last week) or that would me not want to ride a bike even if it was the only bike in a dock.

     

    When I spot an issue with a bike in a station I often quickly rent and wrench it so that I get the wrench report (as a matter of fact I did that this morning). 

2WG-4WB's avatar
2WG-4WB
Steady Solver
2 years ago

Maybe you have had one of those mystical "upgrades" on your app.
I still get to report issues after each ride on the version on the app currently on my phone.

  • Ilike2bike's avatar
    Ilike2bike
    Hustlin' Helper
    2 years ago

    Yesterday I encountered a bike without a seat, another one with a flat tire. The closest issue I could pick was "vandalized", but I don't know if that's what happened. If the brakes are dead there's no way to instantly report that either.

    • 2WG-4WB's avatar
      2WG-4WB
      Steady Solver
      2 years ago

      hmm, I don't remember the details of the options , i will see soon.
      But does it matter? if you are taking a bike out of service- maybe the reason isn't important for the techs to know. not a bad idea for a bike to be actually inspected ?! if you hit "flat tire" and the brakes are also busted then......

      • Ilike2bike's avatar
        Ilike2bike
        Hustlin' Helper
        2 years ago

        There's two ways to report issues, one on every ride even without taking it out of service, but maybe when you take out of service it has more options. It won't let you give less than 4 stars without giving a reason & not every reason needs taking out of service, though flat tire would, though I don't recall if there's an option for that.