Thank you for following up here. I just sent an email your way at your AOL email address.
I also got to the bottom of the DM reply issue. Members can now reply to private messages. You'll see a reply bubble in each message in your DM inbox.
I followed up with your comments on the initial thread about this and at your AOL email address. I DM'd you a few hours ago to confirm the email address is correct. I understand that you aren't able to reply. I sent the email to the email address currently listed on your account profile for Lyft and Citi Bike.
I just responded to you via email because there does not appear to be a way to send you a message since the site was updated this past week.
Thanks for your reply here. I have sent an actual email to your AOL email address, and will keep my eyes on that thread.
Re: community DM replies: I am aware of this issue and am working to resolve things, so members can reply to DMs again. Thanks for raising your concerns about this.
How am I supposed to send you the tax form if there is still no way to respond to your private messages on here? I do not feel comfortable sending financial information to a general Lyft CSR email address.
Plus...I cannot imagine that the accounting office does not have a record of my tax information given the fact that they must be required to keep a copy of the 1099-Misc document they sent to me last year. This really just makes no sense. My taxes are all complete except for the income from Lyft.
Also, I do not have the option to cash out rewards for anything other than gift cards. In fact, one card for $1.70 was sent to me by accident after the new option to choose when to redeem points was in place. The screen must have been accidentally been activated in my pocket. I received the gift card on Thu, Nov 9, 2023. The only time I ever was offered the option to choose how to cash out my points was the very first time I signed up. I do not want any more Amazon gift cards. Half the time I order something from Amazon it comes damaged and has to be returned. I was told that they could be redeemed for cash at any time. I am getting the sense that not everyone at Lyft is on the same page. I am attaching a screen shot to demonstrate what the app looks like right now.
Also, is there a reason I am being awarded "free ebike rewards" or did I actually cash in points for that accidentally as well? And why does it show up differently in in the two different rewards sections?
I replied to your email message at your AOL email account to address these concerns. Since the DMs here are being worked on, you'll want to use our encrypted email service to share any personal information.
