Forum Discussion

Robz's avatar
Robz
Casual Commenter
4 years ago

Points not recorded

 

 On this ride I was supposed to get 5 points. But as you can see, on my ride history, none were. Subsequent rides did record. Thanks.

  • Jaylen's avatar
    Jaylen
    Resourceful Rider
    4 years ago

    Hey Robz, we're sorry to hear about this! I see that you have already submitted an inquiry about this issue. I'll be following up with you at your email here shortly to investigate!

  • Two_Wheels's avatar
    Two_Wheels
    Resourceful Rider
    4 years ago

    I have encountered this exact phenomenon where the history shows my trip was from a zero point station to a zero point station, but the maps at the time I started the trip showed I was going from a -ve station to a +ve station, and should earn 2 or more points.