Forum Discussion

equinox001's avatar
equinox001
Resourceful Rider
2 years ago

New Points system

Maybe someone in the community can explain better than Citibike reps. How does the new Points system work? There is no more automatic rewards after reaching a certain number of points? And I do not u...
points
  • Jess's avatar
    Jess
    2 years ago

    Hey there, equinox001 & robertripps, thanks for posting your questions in the community. If you’re seeing the points bank in your Bike Angels profile, your rewards won’t redeem automatically moving forward; instead, your points will accrue in your points bank. This won’t affect any rewards you redeemed before your most recent update after 5/3/23. Any points earned in April that hadn’t earned a reward were rolled into your points bank. 

     

    With the points bank, your point total won’t reset each month. Points earned are stored in your points bank and can be redeemed for digital and cash rewards. Angels that reach Lifetime Achievements, like Hustlin’ Hero, will earn physical rewards.  To redeem your points, click ‘View your rewards’ in your Bike Angels profile. 

Leslie52's avatar
Leslie52
Steady Solver

Why doesn't Citi Bike notify bike angels when changes are being made?  Are you aware that most do not even know this discussion board exists (and it is fairly difficult to find).  There is now an NYC Facebook group, so it is clear that everyone is completely confused with regard to the changes.  This still does not make any sense to me.  While my app has not yet changed, I would like to know what to expect and how the changes will impact tax reporting.  Also, while have earned well over 62,000 lifetime points over the years, I have not received all of the "physical rewards" you mentioned.  I only received a pin, gloves...which are far too large for me (and useless since they are fingerless...and I have Raynaud's), and an awful metal water bottle (rather than the plastic one I had hoped for).  When I contacted Citi Bike, they used the quarantine as an excuse, but I still have not received the backpack (or the key...although I did receive an empty envelop at one point).

Also, I have a huge credit on Amazon because I did not want to provide access to my bank account.  Would there be a way to offer debit cards rather than directly depositing the rewards to a bank account or Amazon credits?  Very few retailers offer them on Amazon, so I cannot always use those funds to purchase what I need for the most competitive price.  

Finally, when will the changes be implemented on other phone devices?  Apparently some people have lost all there points after updating their iPhone this past week.  

 

Thank you for your support!

Jess's avatar
Jess
Bike Angels Team
2 years ago

Hey there, Leslie52, thanks for posting your questions and thoughts and calling attention to the Bike Angels community. We built the community in 2021 and ramped up last year. We invited Citi Bike Angels to join us here, but word of mouth endorsements go a long way. Tell your Angel friends! 

 

With the points bank, your points total won’t reset each month. You can bank your points and redeem the prizes you prefer on your own schedule. We haven’t added new rewards to the program at this time. Angels that are seeing the points bank currently have access to learn more about these changes in their app, but comments here show there are some details missing. That’s where the community can really shine!

 

I have forwarded your feedback about prepaid cards to the larger Bike Angels Team, as I understand some Angels might not want to link their bank or PayPal. Since the rewards aren’t changing, any required tax reporting will be the same. 

 

We hear you that Angels want to understand when and how things will change, and we’ll continue to work to improve communications around rollouts like this. We’re always working to improve Bike Angels, and changes are often rolled out carefully to riders over a period of time. While I can’t provide an exact timeline for when all Angels will see updates to their experience, I can confirm points shouldn’t be lost during this transition. Any reports the Bike Angels Team discovers will be fully investigated.

 

We are constantly working to make the system better, including new app features and other changes. We always conduct a slow rollout of improvements to ensure things are working as expected. During the rollout of a new feature, individual riders may see slightly different experiences, so what you see may not be the same as others. These rollouts are only temporary and after a while, you and other riders will see the same version of each feature. 

 

I hope you’ll stay plugged in to collaborate with our community‚—we’re growing, and we want you along for the ride!