Forum Discussion

equinox001's avatar
equinox001
Resourceful Rider
2 years ago

New Points system

Maybe someone in the community can explain better than Citibike reps. How does the new Points system work? There is no more automatic rewards after reaching a certain number of points? And I do not u...
points
  • Jess's avatar
    Jess
    2 years ago

    Hey there, equinox001 & robertripps, thanks for posting your questions in the community. If you’re seeing the points bank in your Bike Angels profile, your rewards won’t redeem automatically moving forward; instead, your points will accrue in your points bank. This won’t affect any rewards you redeemed before your most recent update after 5/3/23. Any points earned in April that hadn’t earned a reward were rolled into your points bank. 

     

    With the points bank, your point total won’t reset each month. Points earned are stored in your points bank and can be redeemed for digital and cash rewards. Angels that reach Lifetime Achievements, like Hustlin’ Hero, will earn physical rewards.  To redeem your points, click ‘View your rewards’ in your Bike Angels profile. 

Jess's avatar
Jess
Bike Angels Team

Hey there, equinox001 & robertripps, thanks for posting your questions in the community. If you’re seeing the points bank in your Bike Angels profile, your rewards won’t redeem automatically moving forward; instead, your points will accrue in your points bank. This won’t affect any rewards you redeemed before your most recent update after 5/3/23. Any points earned in April that hadn’t earned a reward were rolled into your points bank. 

 

With the points bank, your point total won’t reset each month. Points earned are stored in your points bank and can be redeemed for digital and cash rewards. Angels that reach Lifetime Achievements, like Hustlin’ Hero, will earn physical rewards.  To redeem your points, click ‘View your rewards’ in your Bike Angels profile. 

Gflynyc's avatar
Gflynyc
Casual Commenter
2 years ago

Why is there a discrepancy between total points earned in May and the points bank?  There’s a nearly 200 point discrepancy.

  • Jess's avatar
    Jess
    Bike Angels Team
    2 years ago

    Hi Gflynyc, thanks for your comment! As described above, this changed happened a few days into the month. Busy Bike Angels had already earned rewards that were automatically redeemed. If you earned a good amount of points (and rewards) in the first few days of the month, you'll find emails about receiving automatic rewards as it has been in the past. 😊