Forum Discussion

Octimon's avatar
Octimon
Steady Solver
2 years ago

How to report a station with problems?

In the past week, I have noticed problems at a few stations (Broadway and 123, CPW and 97th, etc.) -- I get there and try to unlock a bike with either the app or the key but get an error message.  Ot...
  • shaekt's avatar
    shaekt
    2 years ago

    Hey Octimon Gator ! Thank you both for bringing these stations to our attention. I could imagine this experience being frustrating, so we appreciate you flagging this with us. I've forwarded this feedback internally to our team that investigates issues like this.

     

    To report a specific station or bike issue, you can send feedback via our Help Center https://bit.ly/3e0asHs. or via our socials on Twitter/Facebook. All reports of offline/malfunctioning bikes or stations gets immediately sent to the operations team so they can implement any repairs or maintenance as quickly as possible.

  • jenniferrp's avatar
    jenniferrp
    2 years ago

    Support will usually be able to tell which city it is based off of the cross streets, but it's definitely helpful to go ahead and specify! 

shaekt's avatar
shaekt
Bike Angels Team
2 years ago

Hey Octimon Gator ! Thank you both for bringing these stations to our attention. I could imagine this experience being frustrating, so we appreciate you flagging this with us. I've forwarded this feedback internally to our team that investigates issues like this.

 

To report a specific station or bike issue, you can send feedback via our Help Center https://bit.ly/3e0asHs. or via our socials on Twitter/Facebook. All reports of offline/malfunctioning bikes or stations gets immediately sent to the operations team so they can implement any repairs or maintenance as quickly as possible.

  • Octimon's avatar
    Octimon
    Steady Solver
    2 years ago

    Very helpful.  I looked at the Help Center reporting page and wondered if it specific to NYC.  In other words, when describing the problem in the "description" box, should I indicate that it's in NYC?  Or will they figure it out based on my phone number?

    • jenniferrp's avatar
      jenniferrp
      Bike Angels Team
      2 years ago

      Support will usually be able to tell which city it is based off of the cross streets, but it's definitely helpful to go ahead and specify! 

      • Octimon's avatar
        Octimon
        Steady Solver
        2 years ago

        p.s., Yesterday I did report a dysfunctional station to the Lyft system, and the issue was resolved.