Dock and take back out
Has something changed recently where you can no longer take back out a bike you just docked? My work to home ride is right on the 40min line and on a hot day when I’m slower I often dock once I reac...
Forum Discussion
WestEndAl We understand this change can be inconvenient, especially when the bike that was just docked is the only one available. This change was necessary because we were seeing issues on riders accounts when the same bike was being unlocked immediately after being docked. This was causing riders to be overcharged. The system does immediately recognize the first bike being docked, but the issue is with the next ride that was being unlocked seconds after. While our engineering team works on finding the root cause and fixing it, the waiting period was turned on. We obviously hope this is a quick fix from our engineering team and we will be sure to let you know when the waiting period is removed. Thanks for being so dedicated!
OK. Sounds like a fixable thing.
