Dock and take back out
Has something changed recently where you can no longer take back out a bike you just docked? My work to home ride is right on the 40min line and on a hot day when I’m slower I often dock once I reac...
Forum Discussion
Hey ChrisSJ! We're SO sorry to hear about this. We were previously seeing issues with consecutive unlocks and a "waiting period" of a few minutes was added to allow the system to correctly process unlocks. However, you should be able to take another bike out at the same station without delay. If you continue to have trouble with this the please reach out to our helpful support team by calling them at 1-855-BIKE-311, or you can submit a support form here https://www.citibikenyc.com/contact.
