Forum Discussion

aahles1's avatar
aahles1
Casual Commenter
2 years ago

Bike Angels via Tremendous - Reward sent & then canceled

Has anyone received an E-Gift card reward submitted in July yet?  Just received an email this afternoon for one of the rewards, redeemed it, and then received another email saying the reward was canceled.  "Your $170.00 reward has been canceled by Bike Angels.  Please reach out to them directly if this was unexpected."  Has anyone else come across this?  Thanks for your help. 

rewards
  • jenniferrp's avatar
    jenniferrp
    2 years ago

    Hey aahles1 ! Thanks for posting this in the community. I know this has lead to quite a bit of confusion and have shared yours, and everyone else's feedback in the thread, internally. Everyone will receive their correct Tremendous reward by the 10th of the month as usual. We had a bit of a snafu on our end are working diligently with Tremendous to get everyones correct reward amount sent out as quickly as possible! 

  • jenniferrp's avatar
    jenniferrp
    Bike Angels Team
    2 years ago

    Hey aahles1 ! Thanks for posting this in the community. I know this has lead to quite a bit of confusion and have shared yours, and everyone else's feedback in the thread, internally. Everyone will receive their correct Tremendous reward by the 10th of the month as usual. We had a bit of a snafu on our end are working diligently with Tremendous to get everyones correct reward amount sent out as quickly as possible! 

    • Sammy's avatar
      Sammy
      Casual Commenter
      2 years ago

      Thank you Jennifer for letting us know. Bike Angels Team always have been very helpful. I never had a problem receiving my rewards until July for June and August for July. I hope it will be a smooth transaction once glitch in the system has been resolved.

      • Jess's avatar
        Jess
        Bike Angels Team
        2 years ago

        Sammy Please let us know if you are still missing any rewards from June or July! ğŸ˜Š

    • RtT46's avatar
      RtT46
      Resourceful Rider
      2 years ago

      Thanks as I had the same question/ thing happen to me. 

  • Sammy's avatar
    Sammy
    Casual Commenter
    2 years ago

    I received all the rewards for July and August. It's time to buy some useless stuff from Amazon.😃

  • Jerv3's avatar
    Jerv3
    Steady Solver
    2 years ago

    All is good in the world. The correct cash 💰 for July just showed up!!!

  • Sammy's avatar
    Sammy
    Casual Commenter
    2 years ago

    I've only received $61.20 for June in July then I saw that I supposed to get $200 but I redeemed another $200 for months of July for total showing $400.00 on the E-gift card section. That disappear in August and received another $61.20. I have no idea what's happening.

  • Jerv3's avatar
    Jerv3
    Steady Solver
    2 years ago

    It happened to me also. I questioned the amount I made. I told them I was shortchanged. Then it was canceled. Going to wait and see what happens. Maybe a computer glitch 

  • Clive's avatar
    Clive
    Resourceful Rider
    2 years ago

    Same thing happened to me. I believe they increased the 1000 points award amount from $170 to $200 but the system still sent out $170. I was hoping they would send the $30 difference. Instead they cancelled the $170 award altogether. Now hoping they will send the correct amount soon.

  • Brook651's avatar
    Brook651
    Resourceful Rider
    2 years ago

    good to know situation--i had the same thing happen and just came to this forum to find out what is going on--good to know/11

  • Ilike2bike's avatar
    Ilike2bike
    Hustlin' Helper
    2 years ago

    Same happened to me. They sent the wrong amount (much lower June amount ) then cancelled.

  • Ilike2bike's avatar
    Ilike2bike
    Hustlin' Helper
    2 years ago

    Has anyone reached out to customer service & found them to be helpful and knowledgeable? Whether it's Bike Angels , Tremendous or whoever out there you're trying to reach?