Forum Discussion

aahles1's avatar
aahles1
Casual Commenter
2 years ago

Bike Angels via Tremendous - Reward sent & then canceled

Has anyone received an E-Gift card reward submitted in July yet?  Just received an email this afternoon for one of the rewards, redeemed it, and then received another email saying the reward was canceled.  "Your $170.00 reward has been canceled by Bike Angels.  Please reach out to them directly if this was unexpected."  Has anyone else come across this?  Thanks for your help. 

rewards
  • jenniferrp's avatar
    jenniferrp
    2 years ago

    Hey aahles1 ! Thanks for posting this in the community. I know this has lead to quite a bit of confusion and have shared yours, and everyone else's feedback in the thread, internally. Everyone will receive their correct Tremendous reward by the 10th of the month as usual. We had a bit of a snafu on our end are working diligently with Tremendous to get everyones correct reward amount sent out as quickly as possible! 

  • tverow's avatar
    tverow
    Resourceful Rider
    2 years ago

    I too received my award and when I tried to redeem it I got an error message saying it was cancelled. It was for less than it should be. Did anyone else notice that they used the amount to when we start earning $ to 200 points? They did this with no notice.

  • Gator's avatar
    Gator
    Resourceful Rider
    2 years ago

    My $23.80 from Tremendous in July 2023 had a broken link and I still have not received it.  Emailed citibike and tremendous multiple times.  

    • jenniferrp's avatar
      jenniferrp
      Bike Angels Team
      2 years ago

      Hey Gator ! Sorry about the issue with the link to your July rewards. I'll have the team resend it and make sure Support follows up with you via email.