Get Answers Directly from the Bike Angels Team
Get Answers Directly from the Bike Angels Team The Bike Angels Team is active in this community with members of our team monitoring and answering topics frequently. But, we’ve noticed some niche questions and feedback popping up, and some Angels that answered our survey expressing they’d like to connect with members of the Bike Angels Team more directly. So, we’re hosting a Bike Angels Community AMA! 🎉 An AMA, or Ask Me Anything, is a Q&A event that connects an audience with key members of their community. Our AMA will create a dedicated time and place for Angels to directly ask the Bike Angels Team questions. We’ve invited program and product experts and seasoned Bike Angels that are on the Citi Bike Team to answer your questions. Join us the week of June 21st - 28th to ask questions to the Bike Angels Team directly. We’ll post another update with full details about the event by June 14th. Keep track of your questions in the meantime!Fall Insights Blog
Fall Insights Blog 2023 Insights from October - December 2023 Movers & Shakers Supermember Shout Out | @jerv3 Jerv3 is a founding member of the Bike Angels Community, and they are still actively connecting with Angels here. Their contributions in Q4 created several engaging threads that become helpful resources for Bike Angels to find in the future. Their posts and replies are clear and thorough, and they share personal experiences to help add context to community discussions. Big shout out to Jerv3 for all their contributions to the community over the past two years. Jerv3 Stats: Community Member since April 2021 33 community posts 27 Kudos Received 32,561 Lifetime Bike Angels Points Badge Report 🥇 242 Badges Awarded in Q4 🥇 6 Members earned the Highly Favored 5 Badge 7 Members earned the Returning Rider 100 Badge Community Connections Hot Posts 👀💬 Most Views and Replies: @robertripps’ post with feedback about their experience with the new docks received the most views and replies in Q4 received 152 views, seven replies, and 14 kudos ⭐This Post helped uncover how to use a bike key with the new dock hardware 👀💬 Most Kudo’d Thread: The @mmschaff’s post about a falling bike seat was the runner-up for the most kudos of any thread ⭐ This post helped clarify when and how to ‘wrench’ a bike to flag it for our Operations Team Miracle Working How the Community Improves The BA Experience Improved Onboarding for BA Program 👶 These community posts helped create unique online help resources for specific topics like: Where Have all the Pink (HIGH) points gone? Uncovered Bugs 🐛 The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right. 🪲@sean's post about seeing an unfamiliar error on the map in their app 🐞@jerv3’s post about no longer being able to track their monthly points total easily in the app How’s My Driving? Insights from our Site Survey We want to hear from you! We served 814 surveys this Fall, and received 22 completed responses for a 2.7% completion rate. Insights from the survey are used directly to plan site improvements, content, and to understand how we can deliver what Angels expect from the community experience. This Fall, most Angels were visiting the community looking for information or to connect with other Angels, and 45% of all respondents reported they found what they were looking for when visiting the community—down 3.1% from the Summer. Most respondents described the community as ‘OK’, but we saw a total of 45% that reported they were satisfied or very satisfied. Check what Angels are saying below: Site Survey Insights | Q4 2023 What was the purpose of your visit to the Bike Angels Community? Were you able to find what you were looking for? How would you rate your overall experience?AMA Recap | Summer 2023
Our first AMA wrapped last week with solid engagement from community members and the Bike Angels Team. The AMA conversation was a unique way to connect Angels with one another and the Bike Angels Team more deeply. We gained insight into some issues that Angels are facing, and provided a bit of context to some Angel questions and feedback. Check out the posts with the most kudos below: Most kudo’d Angel comment |RickyDee Most kudo’d Bike Angels Team comment |robert_halo To ensure that Angel’s concerns are being heard by the people that work on features that impact Angels and riders, comments and information Angels shared in the AMA were captured and forwarded to relevant teams internally. 👏HUGE THANKS👏 to those who posed questions to the AMA panel! Your participation made the event a success, and we aim to host more AMA events in the future.Spring Insights Blog
Movers & Shakers Supermember Shout Out | @bwitt bwitt joined the Bike Angels Community about a year ago, and has been a helpful addition to the community. Fun fact—@bwitt is ahead of the curve as one of the first community members from Baywheels! As we grow the community, Angels from other cities and bikeshare programs will join in the conversation here to share their experiences. Big shout out to @bwitt for their contributions to the community as we expand to feature more content for Baywheels riders and all Bike Angels. bwitt's Stats 31 Community Posts 18 Kudos Received 2,709 Lifetime Bike Rides (on our systems) 6,732 Lifetime Bike Angels Points Community Connections Hot Posts 👀💬 Most Views and Replies HoekedOnPhonics’post about how monthly rewards work received the most views and replies this Spring with 171 views, 12 replies, and 8 kudos ⭐This post helped us correct outdated information on the Capital Bikeshare Bike Angels webpage 👍😊Most Likes th’spost about points changing on the map got the most likes of any post this Spring ⭐ This post helped us find a bug that affected how points display on the map Miracle Working How the Community Improves The BA Experience Improved Onboarding for BA Program 👶 These community posts helped create unique online help resources for specific topics like: What happens if I pick up and drop off at the same station? What happens if my ride is active when points change? Uncovered Bugs 🐛 The power of the community is often found when things aren’t working as designed. The collaboration that happens here can help add context to complex issues quickly, which allows our teams to more effectively resolve bugs. Big shout out to the members below that posted in the community when things didn’t seem right. In addition to the issues discovered and solved in this Spring’s Hot Posts, 🪲 @leslie52’s post about not being able to send DMs after our site upgrade helped us fix an issue preventing members from sending private message. Bike Angels Stats All Cities | Q2 2024 114 New Community Members 1,196 Site Visits 4,224 Angels Leveled Up 1,712,969 Point-Earning Rides Longest distance point-earning ride SP936 | 14.68 miles
