As another Power Angel myself, I understand certain systematic/technical changes are out of Citi Bike’s control. However, seeing as almost everyone who has the “new” app is reporting positive feedback and higher pay ($200 per 1,000 points versus $170 per 1,000 points on the “old” app), it should be time to reconsider priorities and seriously listen/respond to the current customer feedback. This higher pay was shown to me quite a few months ago, thus disproving the argument that this is a new recent change. The notion of “initial” feedback and uncertainty of “ensuring the change is a positive one” has already been settled. It’s done. We all know that higher pay = satisfied bikes, workers, employees, etc. I can say with certainty that no one perceives $0.20 per Angel point as receiving less than $0.17. We can all do basic math. I also understand the perspective on the old system and its automatic membership renewal feature. In a previous post about this new system, Jess argued that the new system allows angels to freely choose the perk they wish at their own time. That argument must be taken both ways; we should have the freedom to choose a perk and the freedom to choose the new or old app. Transparency is key. Yes, there will be confusion and questions regarding the new system as there always is in any transition in life. At the end of the day, membership extensions and Lyft credits are not only just a tiny percentage of this puzzle, but they’re also practically identical in the new system, albeit just not automatic. The cash rewards earned by those in the top 20 (and beyond) is the main pressing issue at hand. What is astounding is that no one is asking for higher pay that doesn’t already exist in the system. But, where does it exist, who gets it, and how do we get it? Citi Bike knows but won’t reveal. This salary, wage, and earnings gap between the old and new system is simply unacceptable, and is mathematically similar to society’s gender wage gap. At least in that scenario, women are fully aware they are paid less than men. As an avid bike lover, I want to maintain that passion for biking as well as striving for pay equity among us all. Thank you.
