Forum Discussion

RickyDee's avatar
RickyDee
Steady Solver
2 years ago

Unequal pay for some of us!

So the emails from Tremendous went out and confirmed something very disturbing. Those of us who have not yet been given the new redemption procedure (“old app”) are being paid less than those who hav...
feedback
  • Ben's avatar
    Ben
    2 years ago

    Hey Jess, I don't "feel" like I'm "earning significantly less", Im literally and mathematically earning significantly less. I earned $805 less in July than I would have if I was on the new system. This sound fair to you? This is some of the most physically demanding work in the city and Citibike is jipping us Power Angels out of thousands. We are your superusers and biggest bikerunners and youre actually rewarding the cheaters everyone knows about more for their "bike switching" than for your biggest fans doing the actually bike angeling work. It's not a long- term strategy to treat users unequally. 

     

    -BS

  • Oldrunner's avatar
    Oldrunner
    2 years ago

    yes and a lot of us didn’t know you changed the system and therefore didn’t know we had to manually exchange points for the membership extension. I would like to be credited for the month I missed due to the unannounced policy change. Can you help me with that?

Jess's avatar
Jess
Bike Angels Team

Hey there, RickyDee, thanks for sharing your thoughts on the rollout here. As discussed previously, I understand some Angels are eager to move to the new system, and our team is eager to deliver an improved experience. That said, I’m sure some of the Angels on the new system would be able to confirm that initially when the structure changed, the cash rewards offered in the points store left a lot of Power Angels feeling like they were earning significantly less. The recent change in options in the rewards stores is in an effort to ensure that both Power Angels and Joy Riders are happy with the changes. It’s also important to note that Angels on the new system that redeem the higher cash rewards, aren’t also automatically receiving the rewards from the preceding tiers. Again, I understand the long rollout period has been painful, but wanted to reiterate the rewards structures aren’t a like-for-like comparison, and our team is working to ensure the change is a positive one for Power Angels and less active Angels alike. 

DanMan's avatar
DanMan
Steady Solver
2 years ago

I don’t even understand what you’re saying here.  What automatic rewards aren’t the users in the new system receiving?  How could people who were being paid more feel like they were receiving less?  Some clarity might make the wait more tolerable.  Or, as I’m sure you know, it would be very easy to change the multiplier in the current app.

  • Jess's avatar
    Jess
    Bike Angels Team
    2 years ago

    The old structure an Angel would have already received a full month's extension on their membership before receiving the option to receive cash rewards. 

    • Oldrunner's avatar
      Oldrunner
      Resourceful Rider
      2 years ago

      yes and a lot of us didn’t know you changed the system and therefore didn’t know we had to manually exchange points for the membership extension. I would like to be credited for the month I missed due to the unannounced policy change. Can you help me with that?

      • Leslie52's avatar
        Leslie52
        Steady Solver
        12 months ago

        I hit reply and now it says solution accepted...but it was not.  I was going to echo your thoughts because I spent hours trying to get back the 60 points I did cash in to extend my membership, which were never applied to my account.  I had to pay for the next month out of pocket after several days during which my membership had been canceled and I could not earn points.  And despite sending screen shots proving they had deducted the 60 points from my account and resending the information over and over again, since they changed the system, the issue has not been resolved.  Plus, I suddenly got a tremendous email for $1.70 last month, despite the fact that I have not cashed any points in since the system changed.  Not sure where that came from either.  

  • Jess's avatar
    Jess
    Bike Angels Team
    2 years ago

    To clarify, the gift card amounts on the new system were initially less, and the change mentioned in the post here is a recent change to ensure Power Angels are happy with the new structure.