Forum Discussion

RickyDee's avatar
RickyDee
Steady Solver
2 years ago

Unequal pay for some of us!

So the emails from Tremendous went out and confirmed something very disturbing. Those of us who have not yet been given the new redemption procedure (“old app”) are being paid less than those who hav...
feedback
  • Ben's avatar
    Ben
    2 years ago

    Hey Jess, I don't "feel" like I'm "earning significantly less", Im literally and mathematically earning significantly less. I earned $805 less in July than I would have if I was on the new system. This sound fair to you? This is some of the most physically demanding work in the city and Citibike is jipping us Power Angels out of thousands. We are your superusers and biggest bikerunners and youre actually rewarding the cheaters everyone knows about more for their "bike switching" than for your biggest fans doing the actually bike angeling work. It's not a long- term strategy to treat users unequally. 

     

    -BS

  • Oldrunner's avatar
    Oldrunner
    2 years ago

    yes and a lot of us didn’t know you changed the system and therefore didn’t know we had to manually exchange points for the membership extension. I would like to be credited for the month I missed due to the unannounced policy change. Can you help me with that?

Jess's avatar
Jess
Bike Angels Team
2 years ago

Hey there, RickyDee, thanks for sharing your thoughts on the rollout here. As discussed previously, I understand some Angels are eager to move to the new system, and our team is eager to deliver an improved experience. That said, I’m sure some of the Angels on the new system would be able to confirm that initially when the structure changed, the cash rewards offered in the points store left a lot of Power Angels feeling like they were earning significantly less. The recent change in options in the rewards stores is in an effort to ensure that both Power Angels and Joy Riders are happy with the changes. It’s also important to note that Angels on the new system that redeem the higher cash rewards, aren’t also automatically receiving the rewards from the preceding tiers. Again, I understand the long rollout period has been painful, but wanted to reiterate the rewards structures aren’t a like-for-like comparison, and our team is working to ensure the change is a positive one for Power Angels and less active Angels alike. 

  • Ben's avatar
    Ben
    Resourceful Rider
    2 years ago

    Hey Jess, I don't "feel" like I'm "earning significantly less", Im literally and mathematically earning significantly less. I earned $805 less in July than I would have if I was on the new system. This sound fair to you? This is some of the most physically demanding work in the city and Citibike is jipping us Power Angels out of thousands. We are your superusers and biggest bikerunners and youre actually rewarding the cheaters everyone knows about more for their "bike switching" than for your biggest fans doing the actually bike angeling work. It's not a long- term strategy to treat users unequally. 

     

    -BS

    • Jess's avatar
      Jess
      Bike Angels Team
      2 years ago

      I agree that it's not a long term strategy, and I appreciate you sharing your perspective here. I understand Power Angels that are on the original system would be eager to have the new gift card options, and I'm happy to hear this. And, I will continue to echo this internally. This change in gift card amounts on the new system was an effort to ensure Power Angels like yourself don't perceive the new structure as earning less, since initally the gift card amounts offered were lower. 

    • Leslie52's avatar
      Leslie52
      Steady Solver
      2 years ago

      I thought you did not get paid at all...and that you did have the new app.  Needless to say...I had messaged Jess about this before it was posted here...but had not seen the response when I bumped into you the other day.  The response still makes no sense to me.  I just responded to Jess with the following...

      "Regardless of whether or not we have the new or old app, those earning the minimum to be paid 2 cents per point can still be paid that way.  All it takes is a simple programming adjustment in your payment program.  Basic coding.  I am sure there are plenty of IT professionals in the group who can provide some guidance.  Maybe even Bike Angel #3.  We are earning less than minimum wage here...and it really only matters to the top riders, so I am sure there is a way to compensate those of us who are actually moving bikes, rather than riding back and forth.  I would think that would be more of a priority as well.  We can easily help you out with that too."

      I had no clue that the cheaters were earning more too.  Guess you are starting to see how they may be reducing the size of our piece of the pie as well.  If they are that desperate for the money, they can certainly find another job that will pay them to needlessly ride back and forth.

       

  • DanMan's avatar
    DanMan
    Steady Solver
    2 years ago

    I don’t even understand what you’re saying here.  What automatic rewards aren’t the users in the new system receiving?  How could people who were being paid more feel like they were receiving less?  Some clarity might make the wait more tolerable.  Or, as I’m sure you know, it would be very easy to change the multiplier in the current app.

    • Jess's avatar
      Jess
      Bike Angels Team
      2 years ago

      The old structure an Angel would have already received a full month's extension on their membership before receiving the option to receive cash rewards. 

      • Oldrunner's avatar
        Oldrunner
        Resourceful Rider
        2 years ago

        yes and a lot of us didn’t know you changed the system and therefore didn’t know we had to manually exchange points for the membership extension. I would like to be credited for the month I missed due to the unannounced policy change. Can you help me with that?

    • Jess's avatar
      Jess
      Bike Angels Team
      2 years ago

      To clarify, the gift card amounts on the new system were initially less, and the change mentioned in the post here is a recent change to ensure Power Angels are happy with the new structure.