Hey bcasey11, we're sorry to hear about this! We'd be happy to explain Bike Angels points. The negative points at stations indicate that we're giving points for taking bikes out of that station to clear up dock space for riders. This is why you saw the negative points since the station was full and needed bikes taken out. If you'd like to read more about how to earn Bike Angels points then check out this link https://www.citibikenyc.com/bike-angels/points.
We're working hard to keep docks and bikes available for our riders at multiple locations at all times of the day, but we also are very thankful for our Bike Angels who help with this rebalancing process!
I think there is some confusion here. “Negative” means a dropoff station. “Positive” is a pickup station. bcasey11 wants to know why a full station was designated as dropoff, when it should have been pickup.
CarolEandava is correct. Bike Angels was offering points to drop off a bike, even when the station was full. This is bad for Citibike. If I could have picked up a bike here and brought it to an empty station, it would have been much better.
