We've had aggressive/lazy/hard to work with Divvy Valets also. Some real strange, unnecessary behaviors.
Weigh the grievance, and the repercussions, but if someone has to go, they have to go, abusing their job is a non-starter.
Lyft will not know unless you send them a message, and include photos if applicable.
Send the messages of each event to X, email and website.
Do they even have the authority/ability to suspend a members Bike Angels participation? Seems like an idle threat to me.
Hi Sean! We are so sorry to hear about this uncomfortable and frustrating experience. Please DM us the time and location of the station. We are happy to notify our operations team to discuss this issue with the employee in question!
Thanks nina! However, in the spirit of World Mental Health Day, I will give this person the benefit of the doubt. Maybe they were just having a bad day. If it happens again though, I will reach out to you with the needed information.
Hi, all, I'm sorry to read the comments here about similar experiences. I realize this must be frustrating for all parties, and I'm committed to providing the BA perspective to our operations team and the BA team. I will continue to capture and share these reports in an effort to show the extent of the pain for all involved. Thanks as always for taking the time to share your experiences here. Gaffano RedDragon jm
To my knowledge, the Valets can't.
Anyone can complain, even lie and tell false stories in an attempt to cover up, or achieve a goal, but in "Lyft Land", the squeaky wheel has the best chance of getting the grease.
The Valets, and drivers enjoy a lot of "unsupervised freedom", the BA, always on the move, have seen that freedom abused in Divvy, Chicago.
As far as I know, that has all gone unreported. Except for one Valet that was so bad, they built up a reputation and was eventually, thankfully, replaced (as well as altering the very useful Valets system:(
It took a lot if text messages , e-mails, mostly X messages, and we're still not sure what worked, but from my experiences with Divvy, many, most, of the Valets and Drivers have no idea what we're doing or the BA thing and complaining more, is better than less
