Forum Discussion

DanMan's avatar
DanMan
Steady Solver
2 years ago

Stolen Points

This REALLY sucks.  I just spent half-an-hour moving bikes before realizing I wasn’t getting points.  6x9 theft.  Last time I spent an hour on the phone with someone proving to him that the system wa...
  • sef's avatar
    sef
    2 years ago

    I have been diving into this to try and get a sense of what may be happening here...

     

    The bummer is that there are certain hardware issues in stations that can cause our servers to think that a bike never got released, even though it did. If you open the app after the bike has been released and you see that the app is not "in ride" (either because it stays unlocking for a while or because the ride has already disappeared) your best course of action is to just return the bike and maybe try a dock on the other side of the station, or give up on this station altogether.


    The upside to doing this is that this type of short ride issue will cause stations to be flagged for inspection to get fixed. Although I can't change what happen I did toss some extra BA points on your account for the hassle and helping me share this issue with our team!