Check your app. The new points system might have rolled for you. If so, you're going to have to redeem them manually -
Thanks. I was out of town and didn't get any notice about this change. When Lyft makes changes like this, they should make a youtube instructional. Also, I notice there is a difference between the points I earned this month and the points in the Point Bank (which are less) what gives?
I don't think there were any actually notices actually. But yeah, some people are still on the old system. As for your question, I guess it depends on when/which day the new UI actually rolled out for you.
Here's a snippet from one of Jess' responses to another Angel who had a similar issue. Hope it helps -
