Forum Discussion

Blombassa's avatar
Blombassa
Casual Commenter
12 months ago

Membership made inactive

Hello - after docking in an offline station my membership suddenly was made inactive. The bike reappeared when the station went online and charges were refunded. However, my membership did not go onl...
  • Jess's avatar
    Jess
    11 months ago

    We will make sure that refund happens. I apologize that we couldn't rectify this without a second charge. I have noted this internally to provide feedback about these customer resolutions. Having a bug is one thing, but we understand the resolution and the resolution timing wasn't ideal. Thank you for your kindness throughout this experience. ğŸ‘¼

Blombassa's avatar
Blombassa
Casual Commenter
12 months ago

Update: on Thursday the technical team sent me a note saying they found a bug associated with my issue. Waiting for further details now.

  • Jess's avatar
    Jess
    Bike Angels Team
    12 months ago

    Thanks for providing an update. I'm sincerely sorry that this has taken so long to determine the issue.

     

    I have also received an update that the engineering team has been working hard to pinpoint the issue at hand. I will continue to nudge those who are investigating this in hope to speed up the resolution. 

    • Blombassa's avatar
      Blombassa
      Casual Commenter
      12 months ago

      Thanks Jess, I appreciate your help. It has been 5 weeks now and more than a week since I heard from you colleagues that I would receive more details "shortly". 

      • Jess's avatar
        Jess
        Bike Angels Team
        12 months ago

        Terribly sorry this has yet to be resolved, Blombassa. Personally investigating a bit more today. I want to do everything I can to get this behind us so you can get riding again.