Lyft at X (Twitter) is Ignoring Me A few times a week the Divvy app fails to credit my earned points Usually/always, submitting a screen shot and photo to X has quickly resulted in the miss...
Hey there, jm, I'm sorry to hear you've been having this issue over time. I'm going to take a look at what might be causing this to happen. I just reviewed these rides and added 20 points to cover the ride in question—and a little extra for the misunderstanding and delay with getting help with this issue. Thank you for your dedication to helping Divvy riders find bikes when they need them.
Hey there, jm, I'm sorry to hear you've been having this issue over time. I'm going to take a look at what might be causing this to happen. I just reviewed these rides and added 20 points to cover the ride in question—and a little extra for the misunderstanding and delay with getting help with this issue. Thank you for your dedication to helping Divvy riders find bikes when they need them.
I say cheated because errors happen with the computer, that's understandable, but when Lyft X people look at clear facts, and they say, "No. You're not worthy of getting 12 points x 2 = 24 points, and justify it without explanation, simply saying, the ride was not "eligible" so we are NOT giving you 24 points.
Clearly I was there. Clearly a bike and scooter were moved. Clearly the station was a 12 point drop-off.
The screen grab has the addresses. The bike and scooter were moved. So what the heck are they doing over there at Lyft X?
Lyft X is not on our side, they're not trying to help us.
How do they think the bike got from point A to point B, and how do they logically say that I don't deserve the points when I am moving a bike from point A to a 12 point drop-off station?
Also, can you believe this... the scooter stopped working, and I had to push it with full blown resistance most of the way to the station. (actually, 3 of the scooters today stopped, locked, and needed to be pushed)
This stuff is the exact reason I quit doing BA the last time. Constant errors, and begging for earned points like I'm trying to cheat.
Lyft X needs to look at my totals. Look at my routes. I earn my points moving bikes.
Amazon has great customer service. Great staff. Lyft X treats us poorly (actually, hit or miss :)
So here's the facts, and here's the screen grabs. I'm due twenty four points.
Well... I learned the reason why the scooter wasn't "scootering."
The scooters do not work on sidewalks. I guess a bit of research a head of time might have eased a lot of frustration, and a sore back!
So that's amazing. Lyft can detect that the scooter was on a sidewalk, but can't track/locate an eBike within a reasonable distance, or accurately show my two drop-off at a 12 point station?
Hi, jm thanks for following up and continuing to move bikes even though there must be something preventing these rides from registering in the app. I appreciate your due diligence by providing all the details here, and I apologize our team didn't review this with you on X. I added 30 points to your account for these rides. I'm thinking Wim may be right that it's a GPS issue, but still one worth investigating on my end.
