Forum Discussion

jm's avatar
jm
Hustlin' Helper
4 months ago

Lyft at X (Twitter) is Ignoring Me :(

Lyft at X (Twitter) is Ignoring Me A few times a week the Divvy app fails to credit my earned points Usually/always, submitting a screen shot and photo to X has quickly resulted in the miss...
divvy
  • Jess's avatar
    Jess
    4 months ago

    Hey there, jm, I'm sorry to hear you've been having this issue over time. I'm going to take a look at what might be causing this to happen. I just reviewed these rides and added 20 points  to cover the ride in question—and a little extra for the misunderstanding and delay with getting help with this issue. Thank you for your dedication to helping Divvy riders find bikes when they need them. 

Wim's avatar
Wim
Resourceful Rider
4 months ago

One thing that I've found is that if you return an E-Bike that was right next to the dock in the first place, you don't get any points for that. I don't know if it's a bug or an intentional feature of the system. If it's an intentional feature, I could understand that- because it's not redistributing bikes in a particularly useful way to re-dock a bike that was, for whatever reason, left right next to a dock in the first place. Assuming the bike has been parked properly, you may as well leave the bike where it is and also leave an extra open dock space.

From these screenshots it looks like you're aware of that bug/feature, and you've been working around it by riding a short distance away from the dock for minute or circling around the block and returning back again?

So here's what I think probably happened, on that ride with the bike 461-6397. For some reason it didn't detect that you rode away from the dock (GPS connectivity can be intermittent) and so the system thought you just pushed the bike right into the nearby dock, hence no points. Just a theory.  😀