Forum Discussion

conrad's avatar
conrad
Resourceful Rider
4 months ago

July rewards payments

I usually receive my rewards payment notification email on the 5th or 6th of the month. It's now July 9th and I still haven't received anything for my June submissions. Anyone have any idea what's going on?

citibike
feedback
rewards
  • Jess's avatar
    Jess
    4 months ago

    Update: All emails for June cash rewards have been sent as of 7/17. 

    Hey there, conrad thanks for posting in the community about your e-gift card rewards for June. I can confirm the rewards are a bit late this month due to the timing of the recent US holiday and overall growth of the program. I apologize for the delay, but can assure you they will arrive as soon as possible. Generally, emails for gift card rewards will arrive within the first 10 days of the following month. The emails for June rewards are expected to be delivered soon. 

  • HoekedOnPhonics's avatar
    HoekedOnPhonics
    Resourceful Rider
    4 months ago

    12noon ET July 13th and no payment from Lyft/Capital Bikeshare via Tremendous email. 

  • HoekedOnPhonics's avatar
    HoekedOnPhonics
    Resourceful Rider
    4 months ago

    I haven’t received any emails or confirmation texts from either Bike Angels or Tremendous yet, and it is now the 11th. Is there a way to confirm my order for the $200 was even received last month? It feels pretty clunky so far tbh; is this a manual process in their back end? 

    • Jess's avatar
      Jess
      Bike Angels Team
      4 months ago

      Thanks for adding to the thread here, HoekedOnPhonics. As conrad shared, Tremendous emails routinely come during the first week of the following month, although we allow up to 10 days. The payments for July are late, but will be delivered as soon as possible. 

      I'm sorry that there have been some kinks in the initial payments for Capital Bikeshare Angels, and I appreciate your feedback. I can confirm you claimed $200 for June rewards, and the email you received from Tremendous will reflect that amount. 

       

       

       

    • conrad's avatar
      conrad
      Resourceful Rider
      4 months ago

      Yeah, not sure why one holiday (four days into the month) is delaying payments an entire week. I still haven't received anything, either.

      Also agree about how lacking the rewards system process is. The first time I did this last year, there was nothing telling me it would take a week into the following month to receive the payment. I assumed I'd get it on the first and when I didn't assumed I'd just wasted 1,000 points that I'd have no way to prove I ever had since there's no confirmation system other than that "you  got e-gift card credit!" screen.

      • Jess's avatar
        Jess
        Bike Angels Team
        4 months ago

        Thanks for this feedback, conrad

        I appreciate you following up to echo HoekedOnPhonics concerns about lacking visibility into the rewards you claimed for the previous month. I've noted this feedback to raise to the Bike Angels Team for improvements to the profile/experience.

  • Jess's avatar
    Jess
    Bike Angels Team
    4 months ago

    Update: All emails for June cash rewards have been sent as of 7/17. 

    Hey there, conrad thanks for posting in the community about your e-gift card rewards for June. I can confirm the rewards are a bit late this month due to the timing of the recent US holiday and overall growth of the program. I apologize for the delay, but can assure you they will arrive as soon as possible. Generally, emails for gift card rewards will arrive within the first 10 days of the following month. The emails for June rewards are expected to be delivered soon. 

      • Jess's avatar
        Jess
        Bike Angels Team
        4 months ago

        Thank you for sharing here, robertripps! I do apologize for the wait this time around. We will certainly take feedback from this experience to avoid these sorts of issues moving forward. We appreciate your dedication to the program and the community here.