The best I can figure out is the Joy Rider from Divi does not transfer to All Access, and I need to get 250 points on the Citbike to get the Joyriders benefits in New York.
Joyrider in Divvy, 60 minutes , All Access in NYC, 45 minutes
Okay, jm , thanks for following up. We're happy to review any charges for rides where you should have gotten a perk added. We want you to enjoy all your perks during your vacaction that you do at home. Just let us know which rides you want to review. Our team will be happy to review rides and get to the bottom of this.
Thanks Jess. Much appreciate.
Here's an 80 minute classic ride, that started charging me at the 45 minute mark, resulting in 35 minutes charged at .24/minute.
The GUESTS, still under the membership umbrella, was also charged after the 45 minute mark
Thanks for following up jmI'm sorry all your perks didn't apply as expected, but so pumped to hear you enjoyed your trip and biking in a new city! I reviewed this ride, and see that it was paid with credits. I added a $10 credit to your account just now to make sure you didn't get charge for that extra time that should've been covered by your JR perk. 🚲
Thank you, Jess
Your help is very much appreciated. It's great that you are here to help.
It would have been interesting earning 250pts in NYC to see if the Joy Rider reward would have kicked in, but it was too much fun riding NYC's bike paths, to stop and "work."
Back in Chicago, it's still a challenge earning points picking up the Divvy un-docked eBikes and returning them to a station quickly.
You can travel a long way in 1-2 minute, but if you dock the bike "early" the ride runs a high chance of not being credited.
Setting aside (for now:) it's unfair to charge us for eBike minutes while we're working for Lyft. Something similar to being required to shop at the company store with inflated prices, but on top of that charge, I also have to let the clock run, meaning pay more money, over 1 minute, sometimes 2 minutes, just hoping the points will be credited if I arrive at a station "too soon."
Sure, the grace period allowing us to re-dock broken bikes without penalty is essential, and smart programming, but it would be helpful if the GPS could figure out we just moved the bike a quarter mile in 1.45 minute?
The cut off time seems to be arbitrary, because I'm still getting it wrong.
It's not about the lost points as much as the punch in the gut and broken momentum when the points are not credited on legitimate rides, or worse, when the ride was to extend the boost.
I'm not complaining as much as just saying, because what's truly unfair is charging us for redistributing eBikes.
Hunting for, or moving eBikes between stations is a choice—one that not many Divvy Bike Angels make because the costs are high and the earnings are low. But the glow in people’s eyes when we show up at a dock with an eBike shows how valuable the effort really is.
If only Lyft appreciated that effort and stopped gouging us—I'm paying 24% for redistributing eBikes.
Thanks again, Jess
