Forum Discussion

jm's avatar
jm
Hustlin' Helper
2 months ago

Joyriders and All Access

Regarding the Joyriders 15-minute extension for classic bike rides. Remco previously wrote: "The Lyft Pink upsell/included benefits message is not aware of your Joyrider status. If you have Joy...
citibike
divvy
feedback
Lyft Pink
  • jm's avatar
    jm
    2 months ago

    The best I can figure out is the Joy Rider from Divi does not transfer to All Access, and I need to get 250 points on the Citbike to get the Joyriders benefits in New York.

    Joyrider in Divvy, 60 minutes ,  All Access  in NYC, 45 minutes

jm's avatar
jm
Hustlin' Helper

Hi 

I was thinking, a definitive answer to the question would help if something needed to be tweaked. Only because, if the fix comes after my trip, the benefit will be lost.

Citibike app is showing 45 mins for classic bike. Pedal Joy people get 60 minutes. My Divvy app is showing 60 minutes, my Citibike  app only 45.

If there are other Joy Riders here that have an All Access  Membership, are you showing 60 minutes in the Citibike app when you select a station?  Because 60 minutes Classic is a perk of Joy Rider status.

Maybe things will reset once I'm in NYC with the GPS up and running  

Thank you 

 

 

marlene03's avatar
marlene03
Moderator
2 months ago

Hi jm !

We're sorry to hear you're still experiencing this issue. If things aren't working as they should, feel free to track your rides. Once you're back, reach out to us, and we’ll be glad to investigate what’s going on and find a solution for you.