Forum Discussion

RickyDee's avatar
RickyDee
Steady Solver
6 months ago

Automatic redemptions

I have a question/complaint about some recent activity in the app. Three times in the last week, the app has redeemed points from my points bank which I did not initiate. The attached pic shows the r...
citibike
feedback
rewards
biggieD's avatar
biggieD
Resourceful Rider
5 months ago

I'm a new Angel, but same. My points don't stay in the bank, they get used up automatically. Why?

  • Jess's avatar
    Jess
    Bike Angels Team
    5 months ago

    Hi, biggieD thanks for joining in the conversation here in the community to share your experiences. I'm sorry to hear this is going on. I added your report to the investigation notes, so our team has all the examples to help pinpoint the issue. 

  • Jess's avatar
    Jess
    Bike Angels Team
    5 months ago

    Hey, biggieD, can you please log out and then delete and reinstall your Citi Bike app? I want to understand if that helps. It seems all your rewards are automatically redeeming like the old structure, when RickyDee 's was more sporadic. Our team is still working on this issue, and I want to help as much as I can in the meantime. 

    • biggieD's avatar
      biggieD
      Resourceful Rider
      5 months ago

      Hi Jess I continue to experience the same issue, even though I logged out and deleted the app on my phone. Every time my banked points pass 10 points, they get automatically redeemed for Lyft credit. If I can't bank the points, it makes no sense for me to keep balancing bikes. I'm in NYC btw. 

      • Jess's avatar
        Jess
        Bike Angels Team
        5 months ago

        Thanks for confirming that the basic steps didn't solve things. I apologize this is still happening and that it's happening when you're just starting to get your wheels turnings as a Bike Angel. I can see this wouldn't be very motivating, and I can confirm this isn't the intended experience for Angels with the points bank and in-app rewards redemption. 

        We're seeing more reports of this issue today, and I'm following along with internal conversation to investigate this. I will reply to the group here once I have an update.