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Physical Rewards & Shipping Delays

BikeAngelsTeam's avatar
BikeAngelsTeam
Community Manager
4 years ago

To our Bike Angels,

 

We wanted to give you all an update on your hard-earned rewards and the status of Bike Angels swag.

 

We have recently made some big updates to the Bike Angels program including new and improved rewards such as Hustlin' Hero bike gloves and an all new reward for  Power Angels reaching 5,000 points!

 

These rewards are shipped from all around the globe and have been heavily impacted by global supply chain and shipping delays, which has led to us all feeling the delay. If you have received your rewards email from us and submitted your address, then you are confirmed and on our waiting list to receive your shipment! We will be working through these waiting lists as soon as Bike Angels swag is received. 

 

Along with offering these new rewards, we are discontinuing the previous rewards and will be unable  to support requests for prior swag. 

 

Over here on the Bike Angels team we are focusing on getting new rewards into your hands as soon as possible and appreciate your continued patience. 

 

See you in the bike lane,

Bike Angels team

Published 4 years ago
Version 1.0
rewards
  • Link2772's avatar
    Link2772
    Resourceful Rider
    4 years ago

    I haven’t received any of my rewards for the 250 or 500 points tier. Is there any way to confirm they are coming? Have also had issues getting credit rewards in the past which makes me not trust the system. 

  • Tyler's avatar
    Tyler
    Bike Angels Team
    4 years ago

    We reached out to our vendor and they informed us that they will be sending all the backlogged rewards this week. Can you DM me your address so I can make sure yours are included in the shipment? 

     

    Can you also let me know which link you were trying to use and from which page on our website? I can work on getting that fixed. 

  • richprops's avatar
    richprops
    Resourceful Rider
    4 years ago

    Hi I received the email that id be getting the gloves and a new steel bike key several months ago but did not get an email asking for my address and your customer support help no longer has bikeangel option on Lyft customer support where i would normally get that fixed. please help me with a contact link.

    Also the link for help on this website doesnt work.

  • sef's avatar
    sef
    Bike Angels Team
    4 years ago

    Cds interesting - I will dig in and sort this detail out, thanks for letting us know! 

     

    It will still track and send us your info for shipment so you can go ahead and fill that out!

    Thanks!

  • Cds's avatar
    Cds
    Resourceful Rider
    4 years ago

    Great, thanks!  I did receive the email.  But it came from Capital Bikeshare?  Is that correct, does that matter?  

  • sef's avatar
    sef
    Bike Angels Team
    4 years ago

    Cds Hey! 

     

    My name is Sef and I work on the Bike Angels team. 

     

    Looking into your account I can see you earned your 5000th point on 4/5, Congrats! I went ahead and resent that email to your email on file so we can get your shipping info. It may have been routed to spam so keep your eyes open! 

  • Cds's avatar
    Cds
    Resourceful Rider
    4 years ago

    I reached 5000 points after the announcement of the new program and I have not received the email for my shipping information, it has been several weeks.  Are those emails delayed as well? 

     

  • BikeAngelsTeam's avatar
    BikeAngelsTeam
    Community Manager
    4 years ago

    RtT46 mcyr zamansky BikeyBikey

     

    Hey all! We wanted to clarify a few points about the program. If points are earned before the launch of our new rewards, they will not be counted towards the new reward as you already have reached the previous reward tier. In addition, we are not able to send historical rewards at this time.

     

    If you've earned a reward after an update, you can expect to see an email about this. Rewards will then be sent out once we have a better idea of the order sizing needed. Our current estimate is in the upcoming few months. Thank you!

     

    Jaylen

     

  • zamansky's avatar
    zamansky
    Resourceful Rider
    4 years ago

    I too have over 5,000 points (and have had it since before the changes and haven't gotten any request for my shipping address.