From Rev: Meet Pillar, Lyft’s New Dock

Hi Jess - I was going to write a separate post about the pillar docks but this seems like a good place to add it. I think there may be an issue/problem with Angel Points and pillar docks.

I know of a few stations that have only new pillar docks. These stations are always neutral despite being completely or mostly full. If that’s what the system determines, fine, but the other stations close by all will show pick-up points as those stations are completely or mostly full as well.

I wouldn’t have thought about this as a potential problem if not for an issue arose with a ride I recently took. I removed a bike from a traditional station which showed 6 pick-up points. While most docks at the station are the old style ones there is one pillar dock which had recently replaced a presumably broken old style dock. I took the bike from the pillar. When l docked the bike at another station, I did not receive credit for the pick-up points. I went back to the same station and took a bike from a traditional dock and received the pick-up points shown on the map as normal. (I repeated the process again and likewise received the points.)

I had screenshots and customer service credited me for the missing points on the first ride.

However, the issue remains that the pillar dock didn’t seem to register the pick-up points showing on the map. As more pillars appear around the city, there may be a lot of questions/issues about missing points or seemingly illogical situations of full/empty stations always being neutral.